NASRINE D. KADJAR
Customer Experience Specialist
Winter Park,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proactive, articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Logistics CSR
Costco Logistics
Winter Park, FL
08.2020 - 09.2021
- Handled 50 calls per day to address customer inquiries and concerns
- Optimized customer support by establishing collaborative service environment and improving processes and services.
- Responded proactively and positively to rapid change.
- Used HighJump, EHDS, Salesforce, Service Live, OMS, Oracle, Descartes, NPS, Citrix Jabber & Finesse on a daily basis.
- Worked closely with Warehouses, Distribution Centers and Carriers.
- Resolved issues/complaints, shipping details, delivery, availability of product, exchanges, damage claims, cancellation, pick-ups, refunds, and re-ordering.
Employment Specialist
Goodwill Industries
Orlando, FL
08.2019 - 03.2020
- Raised participants effectiveness by 18%, and training participation by 15%.
- Recognized client employment barriers and devised strategies to resolve them.
- Coached participants’ in developing job skills, writing resumes and cover letters.
- Conducted assessments, interviews and job trials with participants. Matched them to open positions based on skills and work requirements.
- Created and maintained complete/accurate records in Crystal Report DB.
Technical Support Specialist
Computer Services And Consultancy
Winter Park, FL
09.2017 - 07.2019
- Performed remote support tools and cut IT costs 25% through TeamViewer & SCCM to troubleshoot software/drivers.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installed Anti-Virus security applications and Firewall devices and suggested additional security measures
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Documented transactions and support interactions in system for future reference and addition to knowledge base..
Computer Instructor
Goodwill Industries Of Central Florida
Orlando, FL
10.2013 - 08.2017
- Instructed over 350 participants/year, placed 250 in job market and entered data in Crystal Report.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of each course.
- Courses taught were H/W, S/W, OS (Win 7/ Mac OS X/Open Source), Emails, Web navigation, Security, Cloud, M/S Office Suite, and Social Media platforms.
- Emphasized web etiquette and practical applications of technology for professional use.
Retail Client Support Specialist
Dillard's And Talbots
Fort Worth, TX
01.2011 - 08.2017
- Greeted customers, helped with product questions, selections and purchases.
- Increased sales by 12% in Home Department and 10% in women ready-to-wear.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, issued receipts and processed refunds, credits or exchanges.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Arts - Sociology
University of Paris
Paris, France6 IT Certifications - 91 Credit Hours - Computer Engineering Technology
SSC And Valencia Community College
Orlando, FLSkills
Account management
Training and development aptitude
Recordkeeping strengths
Coaching and mentoring
Negotiation, improvement initiatives
Computer proficient
Complaint resolution, and CRM
Strategic sales knowledge
Recruiting, interviewing and employee evaluation
Analytical thinking, active listening and excellent communication
Timeline
Logistics CSR
Costco Logistics
08.2020 - 09.2021
Employment Specialist
Goodwill Industries
08.2019 - 03.2020
Technical Support Specialist
Computer Services And Consultancy
09.2017 - 07.2019
Computer Instructor
Goodwill Industries Of Central Florida
10.2013 - 08.2017
Retail Client Support Specialist
Dillard's And Talbots
01.2011 - 08.2017
Bachelor of Arts - Sociology
University of Paris
6 IT Certifications - 91 Credit Hours - Computer Engineering Technology
SSC And Valencia Community College