Maria Ramirez
Tampa,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Macys Department Store, adept in conflict resolution and critical thinking. Excelled in problem-solving, ensuring swift resolution of customer inquiries, and demonstrated exceptional active listening skills, significantly improving customer relations. Skilled in both cash handling and customer service, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Macys Department Store
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Customer Service Representative
Peltz Shoes
03.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Macys Department Store
04.2022 - Current
Cashier/Customer Service Representative
Peltz Shoes
03.2021 - 03.2022
High School Diploma -
Penn Foster Career School