Maria Groom

Achieved operational efficiency at Walther's Twin Tavern through effective management of opening and closing tasks. Delivered accurate cash handling by overseeing drawer counts and staff checkouts. Maintained high standards of kitchen cleanliness prior to staff departures. Enhanced customer engagement by promoting banquet room services and increasing food and dessert sales from the bakery. Optimized dessert presentation by preparing and boxing items for display. Facilitated timely vendor payments for product deliveries and ensured smooth lottery sales operations. Improved filing organization for receipts and managed dry stock inventory restocking. Documented incidents and accidents to uphold safety protocols.

Achieved high customer satisfaction through expert cocktail creation and attentive guest service as a bartender. Maintained a clean and organized bar environment, optimizing service efficiency during busy periods. Successfully managed outdoor tent operations at Main Street Festival and played a key role in Howlin Bird's participation in various festivals.

Achieved high guest satisfaction by efficiently managing bar and kitchen operations. Crafted diverse cocktails and curated beverage offerings, enhancing guest experience. Delivered accurate cash management through meticulous drawer counting during shift transitions. Streamlined alcohol stocking processes and upheld bar cleanliness standards. Facilitated waste management from kitchen to bar and restrooms. Maintained pristine conditions in bar, kitchen, and back areas through daily cleaning routines. Enhanced guest rapport through quality meal preparation, positively impacting business reputation. Executed comprehensive kitchen cleaning and dish management, ensuring operational efficiency.

• Coordinated timely food delivery between kitchen and dining area to enhance service efficiency.
• Maintained inventory levels of food supplies, ensuring availability for peak service times.
• Assisted kitchen staff in plating and garnishing dishes for presentation quality.
• Communicated directly with servers to prioritize orders based on customer needs and preferences.
• Trained new team members on expediting procedures and restaurant standards for optimal performance.
• Trained new expeditors and food runners according to company policies and standards.
• Assisted preparation of food plates, overseeing quality, and appearance.
• Monitored quality control measures to ensure consistency in food presentation and taste before service.

• Managed guest seating and flow to optimize dining experience.
• Trained new hosts on customer service protocols and operational procedures.
• Coordinated with kitchen staff to ensure timely food delivery to tables.
• Implemented efficient reservation systems to streamline guest arrivals.
• Monitored dining area for cleanliness and ambiance, ensuring compliance with standards.
• Resolved guest inquiries and concerns, enhancing overall satisfaction.
• Developed communication strategies between front-of-house and back-of-house teams for improved service delivery.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.