Maria Guacaran
Plantation ,FL
Summary
Dynamic bilingual professional with proven organizational and time management skills, honed at Call Center Services Inc. Experienced in scheduling and office administration, control of computers and phones, great costumer service attendant, multiple tasks efficiently.
Overview
3
3
years of professional experience
Work History
Receptionist
Call Center Services Inc / Front Desk
05.2024 - Current
- Confirmed appointments, communicated with patients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patients problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted with planning office events and meetings for smooth execution.
Sales Associate
Costumer Service
01.2023 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging
- Managed efficient cash register operations.
Key Holder Supervisor
Costumer Service
04.2022 - 01.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals..
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Processed cash, credit, debit, and check payments.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
Education
Western High School
Davie, FL06.2023
Skills
- English / Spanish (bilingual)
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- Office administration
- Multi-line telephone operation
- Verbal and written communication
Timeline
Receptionist
Call Center Services Inc / Front Desk
05.2024 - Current
Sales Associate
Costumer Service
01.2023 - 05.2024
Key Holder Supervisor
Costumer Service
04.2022 - 01.2023
Western High School
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