Maria Guajardo
Herriman,UT
Summary
Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
41
41
years of professional experience
Work History
Bilingual Customer Service Representative
Jet Airways
Salt Lake, UT
10.2011 - Current
- Handled customer complaints professionally and in alignment with company guidelines.
- Handled translation calls with open and clear communication skills to assist and resolve issues in a one-call resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Spanish Interpreter
Salt Lake City School District
Salt Lake City, UT
08.2013 - 12.2017
- Facilitated communication between non-English speaking parents and teachers.
- Adhered to professional ethics, ensuring confidentiality of all interpreted information.
- Translated spoken words simultaneously orally, maintaining message content and style.
- Sat in on meetings to provide members with oral translations of conversations and information.
Bilingual Preschool Teacher/Owner
Self Employed
Nuevo Casas Grandes , Chihuahua Mexico
09.1983 - 08.2000
- Developed and implemented lesson plans to teach basic Spanish/English language concepts to preschoolers.
- Assisted in developing a safe, secure, and nurturing classroom environment for students.
- Encouraged the development of social skills through activities such as story time.
- Observed students' behavior, assessed progress, and recorded observations in student files.
- Helped students develop self-esteem by providing positive reinforcement.
Education
GED -
Uvu
Orem, UT04-2010
Skills
- Strong interpersonal skills
- Upselling strategies
- Engaging and attention to detail
- Able to work in a fast spaced enviroment
- Problem-Solving
- Spanish translation
- Caller Assistance
- Payment Processing
Languages
Spanish
Professional
Timeline
Spanish Interpreter
Salt Lake City School District
08.2013 - 12.2017
Bilingual Customer Service Representative
Jet Airways
10.2011 - Current
Bilingual Preschool Teacher/Owner
Self Employed
09.1983 - 08.2000
GED -
Uvu
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