Maria Gutierrez
Severance,CO
Summary
Experienced customer care professional with 10+ years. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to Comcast sales.
Overview
10
10
years of professional experience
Work History
Logistics Associate
Amazon
08.2022 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Implemented quality control measures to minimize product damage during storage and transportation.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Garden Associate
Lowes Home Improvment
03.2022 - 08.2022
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Conducted regular evaluations of nursery stock quality to ensure only high-quality products were available for purchase.
Delivery Service Coordinator
American Furniture Warehouse
04.2021 - 03.2022
- Verified and assisted with processing the pay role for the Delivery department
- Checked in delivery drivers when they returned from route
- Verified and completed all paperwork that was turned in
- Worked with multiple departments to process merchandise to be added on or canceled from the delivery routes
- Also resolved any inventory discrepancies that occurred.
Customer Service Manager
American Furniture Warehouse
04.2020 - 08.2021
- Provided customers with fast, friendly, accurate service
- Resolved customer complaints including but not limited to: Deliveries, Orders, Parts ordering, Pickups, Financing, and any other issues the customer had
- Worked with various managers and departments to help resolve the customer-related problem.
Delivery preparation lead
American Furniture Warehouse
01.2019 - 04.2020
- Coordinated and worked with the Furniture Preparation Technicians to process and complete the assembly of furniture for next day delivery
- Over 1000 deliveries a day
- Assisted with payroll
- Ensured that all merchandise was inspected, inventoried, and hard marked.
Delivery Service Coordinator
American Furniture Warehouse
09.2017 - 01.2019
- Verified and assisted with processing the payroll for the Delivery department
- Checked in delivery drivers when they returned from route
- Verified and completed all paperwork that was turned in
- Worked with multiple departments to process merchandise to be added on or canceled from the delivery routes
- Also resolved any inventory discrepancies that occurred.
Customer Service Manager
American Furniture Warehouse
03.2014 - 09.2017
- Provided customers with fast, friendly, accurate service
- Resolved customer complaints including but not limited to: Deliveries, Orders, Parts ordering, Pickups, Financing, and any other issues the customer had
- Worked with various managers and departments to help resolve the customer-related problem.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05.2009
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Spanish Fluent Bilingualism
- Call center experience
- Microsoft Outlook, Word, and Excel
Timeline
Logistics Associate
Amazon
08.2022 - Current
Garden Associate
Lowes Home Improvment
03.2022 - 08.2022
Delivery Service Coordinator
American Furniture Warehouse
04.2021 - 03.2022
Customer Service Manager
American Furniture Warehouse
04.2020 - 08.2021
Delivery preparation lead
American Furniture Warehouse
01.2019 - 04.2020
Delivery Service Coordinator
American Furniture Warehouse
09.2017 - 01.2019
Customer Service Manager
American Furniture Warehouse
03.2014 - 09.2017
High School Diploma -
Bentonville High School
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