Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gutierrez

Upland,CA

Summary

Proven in fast-paced environments, adept at juggling multiple tasks with a focus on delivering exceptional customer service, as demonstrated at Dynasty Club. Excel in clear communication and organizational ability, enhancing customer satisfaction and team efficiency. Renowned for reliability and an engaging personality, I drive positive outcomes and foster a welcoming atmosphere.

Overview

5
5
years of professional experience

Work History

Bartender

Dynasty Club
Pomona, CA
05.2022 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress

Sexy Michelada
Fontana, CA
01.2021 - 04.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Hooters
West Covina, CA
01.2020 - 01.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Associates - Construction Manager

San Joaquín College
Ontario, CA

Skills

Strong multitasking

Highly reliable

Team player attitude

Clear and effective communication

Patience and Tolerance

Outgoing Personality

Engaging personality

Customer service expertise

Organizational ability

Responsible Alcohol Service

Handling Difficult Customers

Menu Memorization

Service-oriented mindset

Alcohol awareness

Food Service

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Dynasty Club
05.2022 - 09.2024

Waitress

Sexy Michelada
01.2021 - 04.2022

Waitress

Hooters
01.2020 - 01.2021

Associates - Construction Manager

San Joaquín College
Maria Gutierrez