MARIA GUZMAN
Midland ,TX
Summary
At 33 years old, I raised three amazing daughters as a single mother until I recently got married. Now, I am happily married with a supportive husband, and together we care for our combined family of six incredible children. My focus is on giving my family the best, working hard, and embracing new opportunities. I am laid-back, enjoy meeting new people, spreading positivity, and encouraging others to explore life's possibilities by aiming high and persevering through challenges.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
American Specialty Health
01.2019 - 01.2024
- Working at a call center was a unique experience compared to live customer service, but I enjoyed it because I could assist customers over the phone
- The tone of voice plays a crucial role when communicating with customers
- In my second year at ASH, I was recognized as the top agent in the company
- I always aim high in setting goals to ensure both the company and customers are completely satisfied
STORE MANAGER
Family Dollar
01.2012 - 01.2018
- Starting as a cashier at Family Dollar, I quickly progressed to the role of store manager within a few months
- Initially unaware of strategies, I learned on the job because I am passionate about seeing my team develop
- Recognizing the challenges of lacking support, my proactive self-education and willingness to assist during tough times demonstrated my commitment beyond just fulfilling a job
- My goal was to foster growth in the store and ensure customers walked in with a smile, knowing we are a caring establishment
- Customer service skill
- Goal setting abilities
- Strong teamwork and self-motivation
- Quick learner
- Enthusiastic about advancing within the company
Education
High school diploma -
NEW HOPE HIGH SCHOOL
01.2009
Skills
- Customer service skill
- Goal setting abilities
- Strong teamwork and self-motivation
- Quick learner
- Enthusiastic about advancing within the company
Timeline
CUSTOMER SERVICE ASSOCIATE
American Specialty Health
01.2019 - 01.2024
STORE MANAGER
Family Dollar
01.2012 - 01.2018
High school diploma -
NEW HOPE HIGH SCHOOL
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