Maria Hancock
Muncie,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Dynamic Student Nurse brings strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care. Noted for attention to detail, work ethic and team mindedness.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Office Manager
Greenhouse Property Preservation
Farmland, IN
06.2017 - 12.2022
- Managed office operations while scheduling routes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Defined clear targets and objectives and communicated to other team members.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Waitress
The Chocolate Moose
Farmland, IN
07.2012 - 06.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - ASN
Ivy Tech Community College
Muncie, IN 08.2021 - Current
Associate of Applied Science - Health Sciences
Ivy Tech Community College
Muncie, IN 01.2021 - 05.2021
High School Diploma -
Monroe Central Jr-Sr High School
Parker City, IN 06.2014 - 06.2014
Skills
Documentation and control
Documenting behaviors
Dementia and Alzheimer's knowledge
Companionship and emotional support
Recording vital signs
Patient-focused care
Observing responses
Measuring bodily fluids
Scheduling
Office administration
Strategic planning
Excellent multi-tasking ability
Clear oral/written communication
Relationship building
Staff Management
Workflow planning
Performance improvement
Additional Information
I am hardworking and willing to learn. I am excited about this new chapter in my life and I hope I can make a difference in someone's life like so many other medical professionals have for me and my family.
Certification
CNA - Certified Nurse Assistant
Timeline
Associate of Science - ASN
Ivy Tech Community College
08.2021 - Current
CNA - Certified Nurse Assistant
05-2021
Dementia Care
05-2021
Technical Certification in healthcare specialist
05-2021
Associate of Applied Science - Health Sciences
Ivy Tech Community College
01.2021 - 05.2021
Office Manager
Greenhouse Property Preservation
06.2017 - 12.2022
High School Diploma -
Monroe Central Jr-Sr High School
06.2014 - 06.2014
Waitress
The Chocolate Moose
07.2012 - 06.2014