Maria Haros
Long Beach,CA
Summary
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Bartender
Universal Studios
Hollywood
06.2025 - 08.2026
- Mixed cocktails and beverages according to recipes and guest preferences.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of bar area throughout shifts.
- Monitored inventory levels and restocked supplies as needed.
- Trained new bartenders on procedures and drink preparation techniques.
- Engaged guests in conversation to enhance their overall experience.
- Adhered to health and safety regulations while serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured all guests were of legal drinking age by verifying identification. for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
Manager
Universal Studios
Hollywood, California
09.2024 - 08.2026
- Implemented new procedures to enhance guest experience and efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with leadership to improve operational workflows and processes.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved guest inquiries and complaints with effective communication skills.
- Trained staff on safety protocols and customer service standards.
- Coordinated schedules for team members across multiple departments.
- Oversaw inventory management for supplies and equipment needs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular team meetings to ensure alignment on goals and tasks.
Team Leader
Target Corporation
Irvine, California
04.2019 - 09.2024
- Led team meetings to coordinate daily operations and address challenges.
- Trained new team members on store policies and customer service techniques.
- Managed inventory levels to ensure product availability during peak hours.
- Oversaw merchandising strategies to enhance product visibility and appeal.
- Monitored sales performance and provided feedback for continuous improvement.
- Resolved customer inquiries and complaints to improve satisfaction rates.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with safety standards and operational procedures in the store.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
District Manager
SUBWAY®Restaurants
Long Beach
09.2013 - 02.2019
- Oversaw daily operations of multiple restaurant locations.
- Trained managers on operational standards and best practices.
- Implemented inventory management systems for stock control.
- Conducted regular site inspections to ensure compliance with standards.
- Resolved customer complaints and improved service quality.
- Collaborated with franchise owners on business strategies and goals.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
David Starr Jordan
Long BeachSkills
- Guest experience management
- Customer service
- Guest engagement
- Team leadership
- Time management
Languages
English
Professional
A1
Spanish
Professional
A1
Timeline
Bartender
Universal Studios
06.2025 - 08.2026
Manager
Universal Studios
09.2024 - 08.2026
Team Leader
Target Corporation
04.2019 - 09.2024
District Manager
SUBWAY®Restaurants
09.2013 - 02.2019
David Starr Jordan