Mei Chen

• Established strong relationships with clients, enhancing repeat business through exceptional service.
• Monitored compliance with health and safety regulations during all service operations.
• Utilized problem solving skills, and conflict resolution practices to disband customer complaints or issues to maintain customer satisfaction.
• Coordinated bar "parties" and other celebrations by styling decor, ordering food, and managing online advertising
• Designed menus and displays hung through out the bar.

• Developed strong rapport with clientele, resulting in increased customer loyalty and word-of-mouth referrals.
• Elevated the guest experience by providing visually appealing garnishes and presentation techniques for drinks served.
• Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
• Helped management plan and serve bar menu exceeding customer expectations.

• Developed strategic partnerships with lawyers, doctors, and funding companies to enhance market reach and drive revenue growth.
• Conducted market analysis to identify emerging trends and opportunities for business expansion.
• Negotiated high-value contracts with healthcare providers, ensuring favorable terms and conditions.
• Curated multiple luncheons and events to introduce cross functional teams and ensure a more familiar narrative between providers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

• Supervised daily operations, ensuring compliance with health and safety standards and maintained efficient workflow
• Trained and mentored staff to enhance service quality and operational efficiency.
• met with clients looking to utilize our event space to develop a game plan, mitigate scheduling and set up concerns, and help them coordinate catering and staffing with our team
• delegated set up and break down procedures for each event and performance to ensure that every day began with a clean slate ready for the next event.

* Gained recognition as both the youngest manager by 2+ years and fourth ever female manager worldwide. After a month my store had the highest turnover increase regionally and continued to climb until the COVID shutdown.*

• Managed daily operations to ensure efficient store functionality, and aesthetic standards.
• assisted with hiring, training and mentoring new employees and managers throughout California and certain locations in Miami and New York
• Developed employee schedules to meet operational needs while adhering to labor regulations
• Monitored and implemented stock handling practices and took weekly inventory to ensure low waste
• Probed the inventory reports to calculate proper stock ordering for the coming week and to make adjustments to reoccurring orders.
• Collaborated with upper management to execute promotional campaigns, increasing foot traffic and brand visibility.