Mackenzie Myers
Manassas,VA
Summary
Hospitality professional with over seven years of experience in high-volume settings, focusing on guest relations and food & beverage operations. Proven track record of enhancing guest experiences and driving sales through effective team mentoring and strategic upselling. Seeking opportunities in restaurant supervision or food & beverage management.
- Willing to relocate.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bartender
2 Silos Brewery
05.2024 - Current
- Prepared craft cocktails, beer, and wine while maintaining speed, accuracy, and quality standards.
- Served 150–300 guests during high-volume shifts while maintaining excellent service standards.
- Delivered exceptional guest experiences in a fast-paced, high-volume restaurant and entertainment venue.
- Managed bar inventory and restocked supplies to ensure operational efficiency.
- Collaborated with servers, kitchen staff, and management to ensure seamless service during peak hours.
- Received consistent positive guest feedback, fostering repeat clientele.
- Boosted average guest checks through tailored food and beverage recommendations.
Tanning Consultant
University Tanning
11.2024 - 05.2025
- Educated guests on products and services, enhancing retail sales.
- Delivered personalized customer service, fostering long-term client relationships.
- Managed appointments, payments, and front desk operations.
- Trained new team members in company procedures.
- Assisted with opening and closing tasks, ensuring smooth front desk operations.
Server
Texas Roadhouse
05.2023 - 01.2024
- Delivered outstanding guest service in a fast-paced, high-volume restaurant.
- Managed multiple tables to ensure accurate and efficient service, enhancing overall dining experience.
- Resolved guest concerns to achieve high levels of customer satisfaction.
- Resolved guest complaints independently.
- Worked collaboratively with kitchen and front-of-house teams to maintain smooth restaurant operations.
- Maintained clear communication between front and back of house to support seamless restaurant operations.
- Assisted with opening and closing tasks to streamline restaurant operations.
- Ensured compliance with food safety standards.
Intern
Merrifield Animal Hospital
05.2023 - 08.2023
- Gained hands-on experience in animal care, supporting health and well-being.
- Assisted veterinarians and veterinary technicians in providing quality animal care.
- Observed veterinarians perform diagnostic procedures to enhance understanding of techniques.
- Watched surgical teams prepare and perform operations on animals.
- Studied procedures for handling animal abuse cases to ensure proper care.
Server
Lazy Dog Restaurant & Bar
05.2019 - 08.2022
- Delivered exceptional dining experiences for high volume of guests, enhancing customer satisfaction and loyalty.
- Recommended menu items and specialty beverages, contributing to increased sales and guest engagement.
- Developed strong relationships with repeat customers through personalized service.
- Maintained accuracy in order entry, payment processing, and cash handling.
Lifeguard
American Pools
05.2019 - 08.2019
- Ensured safety of guests in and around swimming pool through vigilant monitoring.
- Delivered swimming instruction to patrons of various ages, enhancing confidence, strength, and skills in positive learning environment.
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and rescue services.
- Educated patrons on pool rules and proper safety procedures.
Education
Bachelor of Science -
Radford University
Radford, VA05-2026
Skills
- Bartending & Beverage Knowledge
- Food & Beverage Operations
- High-Volume Service Operations
- Guest experience management
- Inventory Management
- POS Systems & Cash Handling
- Food Safety & Sanitation Standards
- Sales techniques
- Shift Scheduling
- Staff Training & Development
- Team Leadership
- Leadership
- Problem Solving
- Conflict resolution
- Cocktail Event Coordination
- Restaurant Operations
Certification
- ServSafe Food Protection Manager
- TIPS Alcohol Certification
Timeline
Tanning Consultant
University Tanning
11.2024 - 05.2025
Bartender
2 Silos Brewery
05.2024 - Current
Server
Texas Roadhouse
05.2023 - 01.2024
Intern
Merrifield Animal Hospital
05.2023 - 08.2023
Server
Lazy Dog Restaurant & Bar
05.2019 - 08.2022
Lifeguard
American Pools
05.2019 - 08.2019
Bachelor of Science -
Radford University