Maria Hatzmann
Fort Lauderdale
Summary
Fast learning and efficient client services representative looking to join a new team. With 20 plus years experience in customer service, data-entry, inside sales, accounts payable and receivable and retail. Skilled in multiple aspects of handling customers needs and resolving complaints, inbound an outbound calls, sales, POS systems, collections, invoicing, organization, and entering correct data in a fast paced environment.
Overview
29
29
years of professional experience
Work History
Retail seasonal worker
Five Below
Lauderhill
11.2025 - Current
- Collaborated with team members to restock shelves and manage inventory.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service at all times.
- Processed returns and exchanges according to company policy.
Server
IHOP
Hollywood
01.2015 - 07.2020
- Provided exceptional customer service to provide a positive dining experience for all guests
- Boosted sales by upselling additional menu items
- Resolved customer complaints or concerns promptly and professionally, resulting in high levels of guest satisfaction
- Multitasking while remaining professional and courteous in fast-paced environments.
Sales
J & J marketing
Fort Lauderdale
01.2009 - 01.2011
- Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
- Ability to close and seal deals with prospective clients
- Consistently exceeded monthly sales targets through effective prospecting and closing techniques
- Demonstrated exceptional product knowledge to provide personalized vacation recommendations based on customer preferences and budget
Data Entry Clerk
American Credit Counselors
Deerfield Beach
01.2007 - 01.2009
- Accurately entered and verified data into company database, focusing on high levels of accuracy and completeness
- Coordinated with other departments to obtain missing or incomplete information required for accurate record-keeping
- Maintained a high level of focus even during repetitive or monotonous data entry tasks
- Maintained a high level of accuracy even when working under tight deadlines or high-pressure situations
Accounts Receivable and Payable Clerk
Max Professionals
Margate
01.2005 - 01.2007
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Managed accounts payable aging report to ensure timely payment of vendor invoices
- Maintained accurate records of all accounts payable transactions in the accounting system
- Collaborated with purchasing department to resolve pricing or quantity discrepancies on invoices
Data Entry
Data Networks Corporation
Boca Raton
01.2001 - 01.2005
- Entered and verified data accurately into company database, ensuring data integrity
- Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
- Maintained an organized filing system for physical documents related to the entered data
- Implemented quality control measures during the data entry process, reducing error rates
Inside Sales Representative
First Fidelity Mortgage
Tamarac
01.1997 - 01.2001
- Implemented effective follow-up strategies to nurture leads and convert them into paying customers
- Maintained accurate records of all interactions with prospects using CMR system
- Consistently exceeded monthly sales targets through proactive prospecting and effective closing techniques
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
Skills
- Data-entry
- Inside sales
- Customer service
- Accounts payable
- Accounts receivable
- Quick learner
- Shelf stocking
- Returns and exchanges
- Upselling techniques
- Conflict resolution
- Team collaboration
- Point of sale (POS) system operations
- Strong work ethic
- Positive guest interactions
- Call center experience
- Multitasking and organization
- CRM software proficiency
- Excellent communication skills
- Record keeping
- Quality control measures
- Strong problem solver
- Debt collection
Timeline
Retail seasonal worker
Five Below
11.2025 - Current
Server
IHOP
01.2015 - 07.2020
Sales
J & J marketing
01.2009 - 01.2011
Data Entry Clerk
American Credit Counselors
01.2007 - 01.2009
Accounts Receivable and Payable Clerk
Max Professionals
01.2005 - 01.2007
Data Entry
Data Networks Corporation
01.2001 - 01.2005
Inside Sales Representative
First Fidelity Mortgage
01.1997 - 01.2001