Maria C Hernandez

• Mitigated business risks by working closely with staff members and assessing performance.

• Visited approximately 1 locations a week to ensure each location as fully functional and operating effectively.

• Improved regional processes by coming up with effective methodologies handle customer complaints

• Regarding job duties and responsibilities.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Promoted high customer satisfaction and resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Coached and mentored 01ot 02 staf members through constructive feedback ot develop long-term career goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

• Executed written quality control protocols, gathered data and generated reports with support of team members.
• Monitored process control systems to maintain optimal conditions for production runs.
• Supervised and guided inspectors, technicians and other staff.
• Collected and analyzed production samples to evaluate quality.
• Completed various financial and quality audits for different departments.
• Conducted inspections with quality control team members.