Maria Hernandez
Oxnard,CA
Summary
Senior Customer Service Representative with 26 years of customer service and order management experience adds value to business by providing outstanding customer service. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Representative
Harbor Freight Tools USA
01.1997 - 06.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06.1977
Skills
- Call Center Experience
- Complaint Resolution
- Customer Support
- Live Chat Support
- Returns and Exchanges
- Customer Retention
- Email Management
- Active Listening
- Problem Solving
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Representative
Harbor Freight Tools USA
01.1997 - 06.2023
High School Diploma -
Hueneme High School