Maria Hernandez
Las Vegas,NV
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
Senor Frogs Las Vegas
05.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Assistant Manager/Driver
Pizza Hut
10.2016 - 04.2023
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Bartender/Server
Las Vegas Cue Club
03.2013 - 05.2016
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Penn Foster Career School
Scranton, PASkills
- Dining room management
- Guest Engagement
- Reservations Management
- Food Running
- Customer Service
Certification
- ServSafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/Cashier
Senor Frogs Las Vegas
05.2023 - Current
Assistant Manager/Driver
Pizza Hut
10.2016 - 04.2023
Bartender/Server
Las Vegas Cue Club
03.2013 - 05.2016
Penn Foster Career School
- ServSafe
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