Maria Hernandez
Staten Island,NY
Summary
Detail-oriented bakery professional with expertise in packaging products and cash handling. Recognized for training new staff and enhancing customer satisfaction through effective communication and problem resolution.
Overview
4
4
years of professional experience
Work History
Rispoli Pastry Shop
Cashier Customer Service
Staten Island, NY
08.2022 - Current
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Trained new staff on proper techniques and safety protocols in bakery operations.
- Provided excellent customer service by addressing inquiries and handling special requests promptly.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Curtis Highschool
Staten Island, NY08-2025
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Sanitation procedures
- Pastry making
- Product presentation
- Frosting application
- Cake decorating
- Dough preparation
- Customer service
- Cash register operation
- Cash handling
- Phone etiquette
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Rispoli Pastry Shop
Cashier Customer Service
08.2022 - Current
High School Diploma -
Curtis Highschool