Maria Hernandez
Abilene,TX
Summary
Dynamic General Manager with a proven track record at Dairy Queen, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and problem resolution. Skilled in fostering a collaborative environment that drives performance and achieves goals.
Overview
11
11
years of professional experience
Work History
General Manager
Dairy Queen
Abilene Tx
06.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staffing schedules to optimize labor efficiency and service levels.
- Implemented training programs for new employees, enhancing team performance and customer satisfaction.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
Correctional Officer
Taylor County Jail
Abilene, TX
03.2017 - 12.2019
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular safety inspections and ensured compliance with regulations.
- Mediated conflicts between inmates to promote a peaceful environment.
- Documented incidents and maintained accurate records of inmate behavior.
Merchandise Stocker
United Supermarkets
Abilene, TX
05.2015 - 03.2017
- Organized merchandise displays to enhance product visibility and accessibility.
- Restocked shelves promptly to maintain inventory levels and customer satisfaction.
- Monitored expiration dates, ensuring compliance with safety standards and quality control.
- Collaborated with team members to optimize stock rotation and minimize waste.
- Trained new staff on stocking procedures and operational best practices.
- Assisted in inventory audits, contributing to accurate stock management processes.
Education
High School Diploma -
Abilene High School
Abilene, TX05-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Customer relations
- Relationship building
- Staff training
- Goal setting
Timeline
General Manager
Dairy Queen
06.2025 - Current
Correctional Officer
Taylor County Jail
03.2017 - 12.2019
Merchandise Stocker
United Supermarkets
05.2015 - 03.2017
High School Diploma -
Abilene High School