Maria Hernando
Huntington Beach,CA
Summary
Efficient worker with a warm welcoming personality and is a fellow team member. With three years of customer service experience, two years of management experience. Experienced with data entry, document prepping as well as document scanning. Develop friendly and professional relationships with customers and coworkers. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Overview
6
6
years of professional experience
Work History
General Manager
Katsubo Tea
Fullerton, CA
08.2021 - Current
- Am in charge of hiring, assigning, training, motivating, and terminating employees
- Scheduling interviews for potential employees
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service
- Keeping the facility organized, safe, and clean in order to maintain high productivity and maximize customer satisfaction
- Am in charge of all store processes and operations on a daily basis
- Job scheduling and crew assignments based on daily requirements
- In charge of the entire opening and closing procedures.
Team Member / Party Host
We Play Loud Inc.
Huntington Beach, CA
01.2019 - 06.2020
- Worked reception area
- Trained new employees
- Protected young guests by monitoring activities and maintaining a strong perimeter for activities
- Reset party rooms between events, including collecting trash, wiping down surfaces and sweeping floors
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction
- Kept facilities clean and prepared party areas promptly for upcoming events
- Prepared facility liability waivers and verified customers' completion before starting children’s birthday parties
- Cheerfully briefed customers on facility rules, amenities and party policies
- Explained facility attractions to party guests and answered customer questions
- Supervised party area and delivery of services to verify guests complied with facility safety rules
- Prepared and served meals, beverages and desserts to party guests
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
Cashier
Dollar Tree
Huntington Beach, CA
08.2017 - 12.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases and locate items
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in the register drawer at beginning and end of shift
- Operated cash register for cash, check and credit card transactions
- Mentored new team members on POS system operation, customer service strategies
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Worked closely with the store manager to solve problems and handle customer concerns
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Ocean View High School
06.2018
Skills
- Fluent in Spanish (speaking, reading, and writing)
- Customer service
- Schedule Management
- Staff Supervision
- Employee Scheduling
- Training and Coaching
References
- Cristine Morales (949) 549-9460
- Daniel Lopez (949) 565-5479
- Natalie Castro (714) 930-3217
Timeline
General Manager
Katsubo Tea
08.2021 - Current
Team Member / Party Host
We Play Loud Inc.
01.2019 - 06.2020
Cashier
Dollar Tree
08.2017 - 12.2018
High School Diploma -
Ocean View High School