Maria Hinojosa

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

Experience on multiple tax forms such as

1040

1040X

Schedule A (Form 1040) Itemized deductions

Schedule C (form 1040) Profit and Loss

1099 NEC and Misc, 1099G, 1099R,1098T

Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.

• Reduced response time by implementing efficient processes for handling customer requests and concerns.
• Provided excellent customer service by responding to their requests and making sure they were satisfied and that all their questions were answered before disconnecting the call

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
• Implemented GPS tracking system, improving route accuracy and minimizing delivery times.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers to coordinate timely delivery of services and materials.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.