Maria Howard
Columbia,SC
Summary
Dynamic customer service professional with extensive experience at Alorica, excelling in conflict resolution and communication. Proven ability to enhance customer satisfaction and meet productivity metrics in fast-paced environments. Skilled in billing and documentation, leveraging empathy to resolve issues effectively and foster strong client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
07.2021 - Current
- Delivered high-quality customer support through scripted and customized interactions to meet client and company standards
- Resolved customer concerns efficiently by adapting communication style to individual needs
- Maintained a professional tone and clear communication to enhance customer satisfaction
- Met productivity and quality metrics in a fast-paced remote call center environment
Customer Care Representative
HGS Healthcare
06.2020 - 07.2021
- Responded to customer inquiries with accurate, timely information to ensure customer satisfaction
- Explained healthcare products and services clearly to help customers make informed decisions
- Processed orders and billing transactions, including updating accounts and calculating charges
- Maintained confidentiality and compliance with company and healthcare standards
Account Specialist / Collection Specialist II
Amcol Systems / Annuity Health
Columbia, SC
03.2020 - 04.2021
- Managed complex accounts by coordinating with clients and insurance providers
- Resolved outstanding balances while maintaining professionalism and empathy
- Improved receivables performance through timely follow-up and accurate documentation
- Utilized strong negotiation and communication skills to resolve payment issues
Crew Member
McDonald's
01.2018 - 07.2020
- Provided fast, friendly customer service in a high-volume environment
- Assisted customers with orders while ensuring accuracy and efficiency
- Prepared food according to safety, quality, and sanitation standards
Janitor
Service Solutions
Columbia, SC
08.2015 - 06.2017
- Maintained clean and safe facilities by following safety and PPE guidelines
- Worked independently to ensure a hazard-free environment
- Properly handled cleaning chemicals and equipment
Education
M.D. - Business Management
Midlands Technical College
Columbia, SC03-2014
High School Diploma - General Education
A.C. Flora High School
Columbia, SC06-2012
Skills
- Customer Service
- Customer Relations
- Call Center Operations
- Technical Support
- Troubleshooting
- Billing
- Accounts
- Collections
- Sales Support
- Written Communication
- Verbal Communication
- Empathy
- Conflict Resolution
- Time Management
- Multitasking
- Data Entry
- Documentation
- Microsoft Excel
- Adobe Acrobat DC Pro
- Avaya Phone Systems
- Typing
Certification
Outstanding customer Service Award
Timeline
Customer Service Representative
Alorica
07.2021 - Current
Customer Care Representative
HGS Healthcare
06.2020 - 07.2021
Account Specialist / Collection Specialist II
Amcol Systems / Annuity Health
03.2020 - 04.2021
Crew Member
McDonald's
01.2018 - 07.2020
Janitor
Service Solutions
08.2015 - 06.2017
M.D. - Business Management
Midlands Technical College
High School Diploma - General Education
A.C. Flora High School