Maria Huet
UMATILLA
Summary
Dynamic customer service professional with extensive experience at Dell Computers, excelling in professional communication and empathy. Proven track record in resolving complex issues and enhancing customer satisfaction. Proficient in CRM software, effectively managing interactions and fostering loyalty through active listening and clear communication. Committed to delivering exceptional service in high-pressure environments.
Outgoing and reliable individual with excellent communication skills and friendly demeanor. Understands importance of clear and effective communication, combined with proficiency in handling multiple calls and inquiries efficiently. Dedicated to ensuring smooth and positive experience for all callers.
Overview
2002
2002
years of professional experience
Work History
Telephone Operator
AMNEX Communications
Winter Park, FL
- Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
- Provided accurate information to callers regarding services and company policies.
- Maintained call logs, ensuring detailed records for quality assurance purposes.
- Assisted in troubleshooting technical issues with communication equipment and software.
- Maintained accurate records of calls placed and received.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Customer Service Representative
Dell Computers
Sanford, FL
- Provided training and support to new representatives, fostering a collaborative team environment.
- Utilized CRM software to track customer interactions and maintain detailed records for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
SNET
Sanford, FL
- Assisted in training new team members on call handling procedures.
- Identified recurring issues and recommended process improvements.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Server
Dennys Restaurant
Orlando, FL
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Assisted in training new staff on menu items and restaurant procedures to enhance team efficiency.
- Accurately processed orders using point-of-sale system, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure accurate order fulfillment and adherence to food safety standards.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities under pressure.
- Actively engaged with guests to promote daily specials, enhancing overall dining experience and satisfaction.
- Conducted cash handling procedures accurately at end of shifts, ensuring financial integrity for the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Manager
Alexanders
Longwood, FL
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices and menu knowledge.
- Developed and implemented training programs to enhance team performance.
- Streamlined communication between front-of-house and kitchen staff for improved efficiency.
Server Manager
Umatilla Inn
Umatilla, FL
- Managed inventory control, optimizing stock levels to reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Analyzed service trends to identify areas for improvement in operations.
- Coordinated special events and private parties, delivering tailored service experiences.
Customer Service Representative
Connextions
Altamonte Springs, FL
03.1998 - 12.2001
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Order taking Data entry
- Responding to emails, Orders and Calls Customer order taking and satisfaction.
- Work with multiple Companies.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Maintained accurate records of customer interactions and feedback.
- Utilized CRM software to track and manage customer interactions.
Education
High School Diploma -
Orlando Voc Tec
Orlando, FLSCC
Sanford, FLLPN - Nursing
Orlando Voc Tech
Orlando, FLSkills
- Typing speed
- Professional communication
- Search directories
- Proficient in [software]
- Empathy and patience
- Telephone reception
- Call routing
- Clear communication
- Computer skills
- Telecommunications
Timeline
Customer Service Representative
Connextions
03.1998 - 12.2001
Telephone Operator
AMNEX Communications
Customer Service Representative
Dell Computers
Customer Service Representative
SNET
Server
Dennys Restaurant
Server Manager
Alexanders
Server Manager
Umatilla Inn
High School Diploma -
Orlando Voc Tec
SCC
LPN - Nursing
Orlando Voc Tech