Celebrity Colom
Pennsauken
Summary
Dynamic and results-driven professional with extensive experience at Pencor Services, excelling in call routing and client service. Proven ability to enhance communication efficiency and reduce wait times, leveraging strong empathy and professional communication skills. Adept at implementing strategies that boost team productivity and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Telephone Operator
Pencor Services
Palmerton, PA
02.2021 - 02.2026
- Operated multi-line telephone system to efficiently route incoming calls.
- Assisted customers by providing information and resolving inquiries promptly.
- Maintained accurate logs of calls and messages for effective communication.
- Implemented strategies to reduce wait times and optimize call flow management.
- Developed standard operating procedures for call handling to ensure consistency in service delivery.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
Call Center Sales Representative
IDEAL CONCEPTS LIMITED
Allentown, PA
05.2019 - 09.2020
- Managed inbound sales calls to effectively convert leads into customers.
- Utilized CRM software to track customer interactions and sales progress.
- Developed product knowledge to answer inquiries and provide tailored solutions.
- Collaborated with team members to share best practices and improve sales techniques.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Clerical support
- Schedule coordination
- Flexible schedule
- Call routing
- Clear communication
- Telephone reception
- Empathy and patience
- Records management
- Typing skills
- Excellent phone demeanor
- Greeting customers
- Client service
Timeline
Telephone Operator
Pencor Services
02.2021 - 02.2026
Call Center Sales Representative
IDEAL CONCEPTS LIMITED
05.2019 - 09.2020
High School Diploma -
William Allen High School