Lawanda hunter
fort worth
Summary
Dynamic customer service professional with extensive experience at Teleperformance, excelling in front desk operations and professional communication. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem resolution and collaboration. Skilled in CRM systems and maintaining accurate records, driving service excellence in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Telephone Operator
Teleperformance
01.2020 - 12.2025
- Operated multiline phone systems to manage incoming calls efficiently.
- Assisted customers with inquiries and resolved concerns promptly.
- Coordinated schedules for team members to enhance operational efficiency.
- Maintained accurate records of call transactions and customer interactions.
Customer Service Representative
Silverleaf
02.2016 - 03.2020
- Assisted customers with order processing, ensuring accurate and timely fulfillment of requests.
- Resolved customer inquiries regarding products and services, enhancing overall customer experience.
- Utilized CRM systems to track customer interactions, improving data accuracy and service delivery.
- Collaborated with cross-department teams to streamline service processes, enhancing operational efficiency.
Sales Associate
Amazon
04.2015 - 06.2018
- Facilitated customer feedback collection to enhance service quality and product offerings.
- Developed extensive product knowledge to assist customers effectively and drive sales.
- Executed promotional activities to increase product visibility and attract customer interest.
- Processed sales transactions accurately while maintaining compliance with company policies.
Shift Manager
Sonic
01.2006 - 02.2014
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Coordinated shift scheduling to optimize staff coverage and meet peak service demands.
- Monitored performance metrics to identify areas for improvement within the team.
Education
Attending School Now - Now In Nursing School
Arizona College of Nursing
Fort Worth, TX OnlineSkills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
Timeline
Telephone Operator
Teleperformance
01.2020 - 12.2025
Customer Service Representative
Silverleaf
02.2016 - 03.2020
Sales Associate
Amazon
04.2015 - 06.2018
Shift Manager
Sonic
01.2006 - 02.2014
Attending School Now - Now In Nursing School
Arizona College of Nursing