Julia Gonzalez
Roma,TX
Summary
Adept at managing high call volumes, I significantly reduced wait times at Teleperformance, enhancing team productivity. Skilled in front desk operations and possessing exceptional communication abilities, I excel in delivering outstanding customer service while maintaining confidentiality and attention to detail.
Overview
2
2
years of professional experience
Work History
Telephone Operator
Teleperformance
01.2025 - 01.2027
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Education
High School Diploma - Dental Assistant
PSJA Sonia M. Sotomayor Building Blocks Academy
Pharr, TX05.2018
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Telephone reception
- Computer skills
- Front desk management
- Telecommunications
- Strong memory
- Teamwork and collaboration
- Listening skills
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Telephone Operator
Teleperformance
01.2025 - 01.2027
High School Diploma - Dental Assistant
PSJA Sonia M. Sotomayor Building Blocks Academy
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