Maria I. Molina
Houston,TX
Summary
Detail-oriented business professional with a strong background in client support, compliance, and administrative operations. Proven track record in managing teams, optimizing processes, and maintaining accurate records while resolving complex issues. Bilingual communication skills enhance client relationships and drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Pappasitos, Cantina
Houston, Texas
10.2025 - Current
- Managed daily operations of high-volume restaurant, ensuring seamless service execution, strong team performance, and operational efficiency in fast-paced environment.
- Led and developed team of 20+ employees through hiring, onboarding, performance management, and training to uphold consistent service standards.
- Coordinate workforce scheduling and labor planning to optimize productivity while maintaining service quality and cost control.
- Monitored operational KPIs such as sales performance and labor costs, informing strategic decisions to enhance profitability.
- Resolve complex customer service issues by implementing problem-solving and conflict resolution strategies, ensuring high customer satisfaction and brand reputation.
Account Executive, Debt Settlement
National Debt Relief
02.2024 - 09.2025
- Processed and managed sensitive client financial information in accordance with company and regulatory standards.
- Updated and maintained client account records, ensuring accuracy in internal databases.
- Reviewed documentation to verify eligibility and confirm account details before program enrollment.
- Coordinated with internal departments to resolve discrepancies and ensure smooth client onboarding.
- Provided guidance to clients on program processes while ensuring compliance with industry regulations.
Finance & Risk Management Associate
Beyond Finance
07.2022 - 01.2024
- Maintained and updated detailed records for risk management and client accounts in compliance with internal policies.
- Managed a portfolio of accounts, evaluating risk factors and documenting resolution efforts.
- Ensured data accuracy by entering and verifying client information in internal systems.
- Communicated with clients to clarify account details and provide solutions while adhering to compliance guidelines.
- Collaborated with team members to streamline internal documentation processes.
Client Services & Booking Coordinator
Vacations To Go
05.2020 - 02.2022
- Managed travel bookings by entering and updating client information in a central database.
- Responded to client inquiries regarding travel details, policies, and scheduling.
- Maintained accurate records of transactions and correspondence to ensure operational accuracy.
- Provided post-booking support to resolve client concerns and coordinate changes.
Education
International Business Administration -
Pace University
New York, NYSkills
- POS Operation
- Inventory Management
- Operational efficiency
- Shift Management
- Bill Computation
- Exceptional Customer Service
- Team Leadership
- Staff Training and Development
- Workflow optimization
- Performance Management
- Scheduling & Workforce Planning
- Problem solving
- Compliance
- Data accuracy
Certification
IAPDA Certified
Project Management
Timeline
Operations Manager
Pappasitos, Cantina
10.2025 - Current
Account Executive, Debt Settlement
National Debt Relief
02.2024 - 09.2025
Finance & Risk Management Associate
Beyond Finance
07.2022 - 01.2024
Client Services & Booking Coordinator
Vacations To Go
05.2020 - 02.2022
International Business Administration -
Pace University