Maria Jackson
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
The Skinny Dip Frozen Yogurt Bar
08.2021 - Current
- Train employees to work effectively and proactively.
- Made connections with all customers.
- Scheduled employees for shifts as well as initiating trades and covers.
- Ordered supplies and kept inventory.
- Managed employees on shift while also keeping an open line of communication open while off shift.
- Handled money as well as logging all financials.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Lead/ Party Coordinator
Defy Trampoline Park
02.2022 - 12.2023
- Scheduled and organized 20+ parties a day, in a smooth, connected flow.
- Answered phone calls and took notes in order to schedule both parties and employees.
- Worked 12+ hour shifts and covered call-outs to help operations run smoothly.
- Managed up to 10 employees at a time.
- Learned to work in a fast-paced and unpredictable environment .
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
08.2020 - 12.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and resolving frustrations.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained new Cashiers quickly and efficiently.
Education
Associate of Applied Science - Criminal Justice
College of The Albemarle
Elizabeth City05-2024
High School Diploma -
Currituck County High School
Barco06-2020
Skills
- Customer service
- Team leadership
- Time management
- Telephone Communications
- Multi-tasking
- Organization
- Conflict Resolution
- Training
- Documentation and reporting
- Inventory management
- Clear communication
Certification
- Federal Emergency Management Agency Certification
Timeline
Team Lead/ Party Coordinator
Defy Trampoline Park
02.2022 - 12.2023
Manager
The Skinny Dip Frozen Yogurt Bar
08.2021 - Current
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
08.2020 - 12.2021
- Federal Emergency Management Agency Certification
Associate of Applied Science - Criminal Justice
College of The Albemarle
High School Diploma -
Currituck County High School
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