Maria J Gonzalez
Sacramento,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manger
McDonald's Restaurant
Sacramento, CA
05.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Answered questions regarding menu items, special offers and other restaurant information.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted guests by promptly responding to questions, requests and concerns.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
Kingsburg High School
Fresno, CA06-2000
Skills
- Complaint resolution
- Performance evaluations
- Adaptability and flexibility
- Order processing
- Customer relationship management (CRM)
- Multitasking and organization
- Customer relations
- Product education
- Product knowledge
- In-store support
- Complaint handling
- Staff training
- Task prioritization
Timeline
Manger
McDonald's Restaurant
05.2019 - Current
High School Diploma -
Kingsburg High School