Maria Khandakar
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and incorporate what I've obtained from previous work history to achieve company goals.
Overview
12
12
years of professional experience
Work History
Courier
Federal Express
Queens, NY
12.2018 - 09.2022
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Built and maintained professional relationships with customers, which boosted business by 53%.
Check-in Agent
John F. Kennedy International Airport
Queens, NY
09.2016 - 10.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked in business class lounge, meeting their accomodations.
- Received countless high level appreciation from VIP travelers.
Cashier Team Lead
Foodtown
Brooklyn, NY
03.2015 - 08.2016
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Acquired a fast pace handling of computer skills and labeling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
Tutorial Assistant
Anushilan Tutoring Center
Brooklyn, NY
09.2010 - 12.2014
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Maintained detailed files and created charts tracking students learning progress.
Education
Bachelor of Science - Marine Biology
Kingsborough Community College of The City University of New York
Brooklyn, NY07.2018
High School Diploma -
James Madison High School
Brooklyn, NY06.2014
Skills
- Skilled computer savvy processor of programs, spreadsheets and emails
- Data Coding in software such as Java and Cucumber
- Business Processes and Procedures
- Valid Driver's License
- Logistics and Transportation
- DOT Requirements
- Administrative Support
- Lead Reporting
- Analytical Approach
- Multilingual
- Reliable worker with ability to learn new concepts and skills quickly
- Verbal and Written Communication
Affiliations
Angel Flores Manager of Federal express.
(718)578-3565
Alleyah Dimalanta Supervisor of Asiana Airlines
(347)930-5186
Languages
English
Native or Bilingual
Bengali
Full Professional
Urdu
Full Professional
A1
Spanish
Professional Working
Swahili
Limited Working
Timeline
Courier
Federal Express
12.2018 - 09.2022
Check-in Agent
John F. Kennedy International Airport
09.2016 - 10.2018
Cashier Team Lead
Foodtown
03.2015 - 08.2016
Tutorial Assistant
Anushilan Tutoring Center
09.2010 - 12.2014
Bachelor of Science - Marine Biology
Kingsborough Community College of The City University of New York
High School Diploma -
James Madison High School