Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic

MANDY SEARS

Monrovia,CA

Summary

Empathetic intake coordinator offering experience in patient care, medical office, and management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Experienced Intake Coordinator with background in managing patient admissions in healthcare settings. Strengths include high-level organizational skills, efficient multi-tasking, and effective communication. Have consistently streamlined intake procedures for improved operational efficiency. Skilled at fostering positive relationships with patients and staff while ensuring accurate documentation and adherence to compliance standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Golden Years Home Health
San Dimas, California
04.2025 - 07.2025
  • Coordinated patient intake processes for efficient appointment scheduling.
  • Communicated with patients to gather necessary information for registrations.
  • Collaborated with healthcare staff to ensure seamless patient transitions.
  • Assisted in verifying insurance information and eligibility for services.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Inputting into Kinnser/WellSky.
  • Updating AUTHs in the Optum portal.
  • Courtesy Calls.
  • IV checklist.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Medical Assistant/Personal Assistant

Huntington Hospital
Pasadena, United States
07.2024 - 02.2025
  • Assisted physicians with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Administered medications and injections as directed by physicians.
  • Educated patients on treatment plans and health management strategies.
  • Collaborated with healthcare team to ensure quality patient care delivery.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Verify eligibility, schedule appointments.
  • EHR System – EPIC.
  • Outreach programs
  • Scanning and filling important documents.
  • Checking emails and responding to various emails.
  • Coordinated patient scheduling and follow-up appointments effectively.
  • Maintained cleanliness and organization of examination rooms.

Medical Assistant Lead

Carbon Health
Pasadena, United States
03.2021 - 06.2023
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Provide sick/vacation leave backup for patient services representatives, medical assistants, and other clinic support staff when no other resources are available.
  • Coaching, training new hires, and recruiting.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Education

EKG CERTIFICATION -

NATIONAL TELEMETRY ASSOSIATION
05.2024

MEDICAL TERMINOLOGY -

HACIENDA LA PUENTE ADULT EDUCATION
05.2024

MEDICAL ASSISTANT -

UEI COLLEGE, EL MONTE
El Monte
10.2009

Skills

  • Microsoft Office
  • Kinnser/WellSky
  • Efficient communication
  • Web and tech savvy
  • Typing speed is 50 WPM
  • Inventory management
  • Multitasking capacity
  • Staff motivation
  • Problem solving
  • Team leadership
  • Excellent communication
  • Customer service
  • Processing payments
  • Organization
  • Sending emails daily
  • EPIC
  • Medical history
  • Submitting a referral
  • Management
  • Verifying eligibility
  • Leadership
  • Companionship
  • Outlook
  • Data entry
  • Google Meet/docs
  • Zoom
  • ICD-9 and ICD-10 coding
  • Accounts receivable – AR
  • Attentive
  • Pharmacology knowledge
  • Intervention planning
  • Medical record, referral coordination, prior authorizations – PA
  • Calendar management
  • Workday
  • Spreadsheets
  • Smartsheet's
  • Vonage
  • Outreach programs
  • Time management
  • Eligibility and insurance verification
  • Supervisory skills

Certification

  • Medical Assistant
  • BLS
  • EKG Technician
  • Medical Terminology

Volunteer Experience

CNA Team Lead, Pasadena Care Center, 09/01/20 to 12/31/20, Team leader/Supervisor, Assist DSD with daily assignments, Assist CNAs with patient care, Route rounds and check-ins, Assignment scheduling, Making sure residents are turned properly, Assisting with auditing, Covid testing - Proper use of PPE demonstrations, Giving PPDs to employees, Team coordinator, Problem solving, Reporting incident, Leadership Development, Assisted in Hiring and onboarding, Occupational Safety, Recruiting

Timeline

Intake Coordinator

Golden Years Home Health
04.2025 - 07.2025

Medical Assistant/Personal Assistant

Huntington Hospital
07.2024 - 02.2025

Medical Assistant Lead

Carbon Health
03.2021 - 06.2023

EKG CERTIFICATION -

NATIONAL TELEMETRY ASSOSIATION

MEDICAL TERMINOLOGY -

HACIENDA LA PUENTE ADULT EDUCATION

MEDICAL ASSISTANT -

UEI COLLEGE, EL MONTE

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