Maria King
Upper Marlboro,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Goldschmitt And Associates
11.2023 - Current
- Answer inquiries in a virtual call center environment from clients related to loan origination and provide general helpdesk for navigating website.
- Develop and maintain knowledge base of evolving guidance using provided script.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Turn2Partners
03.2022 - 11.2023
- Answer inquiries in a virtual call center environment from clients related to loan origination and provide general helpdesk for navigating website.
- Develop and maintain knowledge base of evolving guidance using provided script.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Restaurant Manager
Hook & Reel
06.2021 - 03.2022
- Effectively managed 2 scheduling and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Front of House Manager
Matchbox Food Group
11.2019 - 03.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Assistant Manager
Elephant And Castle
10.2018 - 08.2019
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
District Commons/ Burger Tap And Shake
11.2017 - 10.2018
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Fieldstone Animal Inn
07.2014 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Media Production
East Carolina University
Greenville, NC05.2010
Skills
- Call Management
- Live chat support
- De-Escalation Techniques
- Active Listening
- Microsoft PowerPoint
- Professional telephone demeanor
- Call center experience
- Documentation
- Technical Support
- Microsoft Outlook
Timeline
Customer Service Representative
Goldschmitt And Associates
11.2023 - Current
Customer Service Representative
Turn2Partners
03.2022 - 11.2023
Restaurant Manager
Hook & Reel
06.2021 - 03.2022
Front of House Manager
Matchbox Food Group
11.2019 - 03.2020
Assistant Manager
Elephant And Castle
10.2018 - 08.2019
Assistant Manager
District Commons/ Burger Tap And Shake
11.2017 - 10.2018
Assistant Manager
Fieldstone Animal Inn
07.2014 - 01.2016
Bachelor of Science - Media Production
East Carolina University
Similar Profiles
Raymond WoodsRaymond Woods
Quality Assurance Analyst at Goldschmitt and AssociatesQuality Assurance Analyst at Goldschmitt and Associates
DANIEL AUTIERODANIEL AUTIERO
Customer Service Representative II at Goldschmitt and AssociatesCustomer Service Representative II at Goldschmitt and Associates
Courtney RichardsCourtney Richards
Training Manager at Goldschmitt and Associates LLCTraining Manager at Goldschmitt and Associates LLC
Melissa GillispieMelissa Gillispie
Certified Nursing Assistant/Certified Medication Aide at Ardmore EnterprisesCertified Nursing Assistant/Certified Medication Aide at Ardmore Enterprises
Laconya ReedLaconya Reed
CEO at CHOICES InternationalCEO at CHOICES International