Maria Landaverde
Summary
Goal-oriented facilities maintenance professional. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.
Overview
23
23
years of professional experience
Work History
Facilities- EVS Manager
Morongo Casino Resort & Spa
07.2018 - Current
- Follow up on concerns and determined appropriate remedies.
- Interviewed, hired and trained qualified employees.
- Controlled expenses to meet budget requirements.
- Oversees daily operations of Casino Hskp- EVS department
- Responsible for Payroll, Scheduling, Attendance and Training of the department
- Responsible for EVS projects, High Cleaning, Carpet Care and Floor Care
Assistant Executive Housekeeper
Morongo Casino Resort & Spa
09.2011 - 07.2018
- Ensure guest rooms are up to cleanliness standards and stocked with guest toiletries.
- Monitor Housekeeping operations in rooms and common areas.
- Oversees Room Attendant, House-person, Room Attendant Supervisor and Office Coordinator daily tasks.
- Conduct daily pre-shift meeting for each shift
- Participated in and organized regular safety training.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with Front Desk Agents.
- Responsible for Payroll, Attendance Calendar Points, Department Scheduling, Coaching and Counseling.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
Lead Supervisor - Room Attendant
Morongo Casino Resort
07.2010 - 09.2011
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Payroll, Scheduling , Attendance Calendar, Employee Performance Appraisals
- Worked with front desk to respond promptly to all guest requests.
- Responsible for room inspections
Supervisor - Room Attendant
Morongo Casino Resort & Spa
04.2006 - 07.2012
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Placed orders for housekeeping supplies and guest toiletries.
Guest Room Attendant
Morongo Casino Resort
09.2005 - 04.2006
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Maintained linen cart so that it was neat and organized.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Maintained inventory of items that were placed in each guest room.
- Washed and cleaned windows and mirrors.
- Exercised politeness and discretion when dealing with guests and guest property.
Detail Crew - EVS
San Manuel Casino
06.2004 - 05.2005
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Responsible detail cleaning electric walkway, slot machines, casino floor and outside bars.
Facilities- EVS
San Manuel Indian Bingo & Casino
02.2002 - 05.2005
- Responsible for clean in Casino floor
- Clean restrooms , remove trash , maintain floors, sink counters dry.
- Stock paper supplies in assigned restrooms
- Remove trash from Casino floor
Housekeeper
KBS-Janitorial
02.2001 - 02.2002
- Responsible for cleaning the floors
- Public restrooms throughout the department store
- Vacuum carpets, fitting room, offices and make up stations
- Bonnet Cleaning of department store carpet
- Cleaning all store entrances
- High dusting of store
- Responsible any spills and bio-hazards calls
Education
High School Diploma -
Santa Rosa
Santa Rosa , Guachipilin El Salvador 01.1996
Skills
- Teamwork
- Leadership
- Empathy
- Critical Thinking
- Problem Solving
- Interpersonal Skills
- Action-oriented Leader
Timeline
Facilities- EVS Manager
Morongo Casino Resort & Spa
07.2018 - Current
Assistant Executive Housekeeper
Morongo Casino Resort & Spa
09.2011 - 07.2018
Lead Supervisor - Room Attendant
Morongo Casino Resort
07.2010 - 09.2011
Supervisor - Room Attendant
Morongo Casino Resort & Spa
04.2006 - 07.2012
Guest Room Attendant
Morongo Casino Resort
09.2005 - 04.2006
Detail Crew - EVS
San Manuel Casino
06.2004 - 05.2005
Facilities- EVS
San Manuel Indian Bingo & Casino
02.2002 - 05.2005
Housekeeper
KBS-Janitorial
02.2001 - 02.2002
High School Diploma -
Santa Rosa
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