MARIA LARRAZOLO

• Managed retention and account rounding initiatives, identifying monoline business and developing cross-sell opportunities, converting eligible accounts into bundled households to strengthen long-term retention.
• Managed the full sales cycle across property and casualty, commercial, and life insurance, including needs analysis, quoting, placement, cross-selling, and ongoing client service.
• Produced 40-60 new business items monthly, generating $50,000-$60,000 in written premium across personal and commercial lines.
• Handled commercial risks across various classes and coverage needs, leveraging expertise in multiple carrier markets including The Hartford, Liberty Mutual, Progressive, NEXT, RLI, and USLI.
• Develop and maintain relationships with clients and referral partners while identifying opportunities to expand household and commercial account relationships.
• Support agency operations beyond direct production, including renewals, retention activity, customer escalations, underwriting matters, account reviews, and placement strategy.

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• Managed member insurance needs in a high-volume, highly regulated environment, providing coverage guidance, account management, and risk-based recommendations across general lines.
• Developed commercial insurance expertise and carrier-market insight through complex account analysis and consultative service.
• Executed underwriting guidelines and compliance requirements while addressing member needs.
• Promoted to Senior within 12 months of joining, demonstrating enhanced proficiency and product knowledge.

• Developed and expanded comprehensive book of business across personal property, casualty, commercial, life, and supplemental insurance lines to enhance agency growth.
• Managed the agency’s sales function, including lead development, quoting, needs analysis, coverage recommendations, closing, cross-selling, and relationship management for both personal and commercial clients.
• Led retention and account-rounding initiatives by reviewing existing book for monoline business, identifying cross-sell opportunities, and converting eligible accounts into multi-policy relationships, strengthening retention and increasing household bundling.
• Directed daily agency operations, focusing on sales production and client retention performance.
• Monitored agency performance through Allstate reporting and dashboard systems, analyzing written premium, retention, production trends, and pacing against agency objectives to identify areas requiring corrective action or additional sales focus.
• Established individual and agency-level production objectives, reviewed employee performance, and coached team members against sales and retention targets.
• Recruited and onboarded agency staff, trained and coached them on sales processes, product knowledge, customer service standards, and cross-selling.
• Cultivated referral relationships with business owners, mortgage professionals, financial institutions, auto dealerships, real estate professionals, and developers to drive new personal and commercial business growth.

• Developed and closed personal and commercial insurance opportunities, enhancing client relationships and retention.
• Established referral networks with business owners, mortgage lenders, loan officers, auto dealerships, and real estate professionals, driving new business leads.
• Focused on commercial production including builders risk, general liability, workers' compensation, and businessowners policy coverage.
• Reconciled daily remittance reports and supported audits of renewals, terminations, and cancellations to ensure compliance and accuracy.