Maria Latorres
Bronx,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
16
16
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Manhattan, New York
10.2024 - Current
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
- Inspected vehicles daily to ensure safe operation.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Used portable electronic scanner to track parcels and record tracking progress.
- Assisted customers with package pickups, deliveries, and inquiries.
Fraud Representative
M&T Bank
Bronx, NY
04.2024 - 07.2024
- Monitored customer's accounts for suspicious activity
- Open and closed accounts due to fraud
- Removed and placed restraints on the accounts
- Verify customers information
- Provided technical support to customers over the phone, email and chat.
- Provided support and advice on how best to address customer complaints related to stolen items or fraud attempts.
Universal Banker
M&T Bank
Manhattan, NY
02.2022 - 03.2024
- 2022 Chairman's Club recipient
- Mentor to new hires on both platform and teller line
- Proficient in customer first
- Trained in tools like FFP and FROG
- Managing Ezleads to create revenue with existing clients
- Worked with SRB, and Manager on prospecting campaigns
- Accurately process transactions and new account openings in a timely and professional manner
- Constantly looking for ways to improve processes that will improve the customer's experience and communicate those ideas to Branch Management(Using My Voice)
- Responsible for generating business and deepening customer relationships
- Processes teller transactions in an accurate and timely manner (e.g
- Deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
ASSISTANT MANAGER
PAYOMATIC
Bronx, NY
09.2014 - 05.2022
- Listen and understand customer needs in order to serve them correctly
- Developed the skill to multitask in a fast-paced environment
- Verify cash on a delay base
- Responsible for opening and closing stores
DIRECT SUPPORT PERSONAL
WELL LIFE NETWORK
Brooklyn, New York
08.2017 - 09.2018
- Addressed clients respectfully with positive body language, open minded and positive feedback
- Did wellness check on clients to ensure stress relief conversation and suicidal thoughts
- Made sure clients attend their appointments and meetings
- Observed cameras to make sure hallways, basement and roof was safe for clients
- Assist clients with traveling arrangements
BOOK KEEPER
GRISTEDES
Manhattan, NY
01.2009 - 09.2015
- Built clientele through talking to customers and providing products that fit their needs
- Keep records of merchant and inventory of orders
- Engaged customers to ensure a positive store experience
- Assisted supervisor in maintaining proper inventory levels
Education
Associate in Occupational Studies - Office Technology with Medical Office
LONG ISLAND BUSINESS INSTITUTE
Manhattan, NY03.2019
Skills
- Proficient in Microsoft Office
- Excellent communication skills
- Able to work with mentally disable people
- Maintaining confidentiality
- Fraud prevention
- Banking operations
- Transaction monitoring
- Telephone and email etiquette
- Verbal and written communication
- Call management
- Scheduling
Timeline
City Carrier Assistant
United States Post Office
10.2024 - Current
Fraud Representative
M&T Bank
04.2024 - 07.2024
Universal Banker
M&T Bank
02.2022 - 03.2024
DIRECT SUPPORT PERSONAL
WELL LIFE NETWORK
08.2017 - 09.2018
ASSISTANT MANAGER
PAYOMATIC
09.2014 - 05.2022
BOOK KEEPER
GRISTEDES
01.2009 - 09.2015
Associate in Occupational Studies - Office Technology with Medical Office
LONG ISLAND BUSINESS INSTITUTE
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