Maria Laura Olivares
Chicago,IL
Summary
Dynamic Operations and Network Specialist with over three years of experience supporting large-scale enterprise networks and cross-functional programs in 24/7 operational environments. Expertise in incident management, partner coordination, root cause analysis, performance reporting, and SLA/KPI tracking ensures seamless operations and enhanced service delivery. Recognized as a central point of contact among technical teams, vendors, and stakeholders to drive issue resolution, process improvement, and operational excellence. Bilingual in English and Spanish, facilitating effective communication across diverse teams.
Overview
3
3
years of professional experience
Work History
Network Operations Center (NOC) Specialist
T-Mobile
08.2024 - Current
- Serve as a primary operational point of contact for nationwide network incidents, coordinating resolution efforts across Tier II, Tier III, and engineering teams.
- Investigate network and vendor-related issues, perform root cause analysis, and communicate findings to internal stakeholders.
- Track and manage incidents using ITSM tools, ensuring SLA compliance and accurate documentation.
- Produce real-time and post-incident performance reports to support operational decision-making.
- Collaborate with cross-functional teams on network changes and service reliability initiatives.
NNOC Associate
UScellular
03.2024 - 08.2024
- Supported enterprise network operations coordinating incident resolution with engineering teams and external partners.
- Contributed to a 20% improvement in network uptime through proactive monitoring.
- Assisted with maintenance initiatives and software updates.
Rotation Engineer
UScellular
03.2023 - 03.2024
- Diagnosed and resolved complex network issues reducing resolution time by 30%.
- Conducted RCA and collaborated with cross-functional teams to prevent recurring incidents.
Education
Bachelor of Science - Computer Science (CIS)
Saint Xavier University
Chicago05-2023
Associate of Science - Computer Science
Harry S Truman College
Chicago, IL12-2021
Skills
- OEM & Partner Support
- Program & Operations Support
- Incident & Problem Management
- Vendor / Stakeholder Communication
- Root Cause Analysis (RCA)
- SLA & KPI Performance Tracking
- IT Service Management (ITSM)
- Cross-Functional Collaboration
- Process Improvement
Languages
Spanish – Native
English – Fluent
Timeline
Network Operations Center (NOC) Specialist
T-Mobile
08.2024 - Current
NNOC Associate
UScellular
03.2024 - 08.2024
Rotation Engineer
UScellular
03.2023 - 03.2024
Bachelor of Science - Computer Science (CIS)
Saint Xavier University
Associate of Science - Computer Science
Harry S Truman College