Maria Lebron
Tampa,FL
Summary
Dynamic Team Leader at Moffitt Cancer Center Gift Shop with a proven track record in enhancing customer satisfaction ratings. Skilled in problem-solving and team motivation, I foster collaboration and inclusivity while empowering team members. My attention to detail and organizational skills drive performance, ensuring high service quality and a positive work environment.
Overview
11
11
years of professional experience
Work History
Team Leader
Moffitt Cancer Center Gift Shop
11.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Store Manager
Habitat for Humanity
09.2017 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Cashier/Customer Service
Fry's Electronics
11.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Payless Shoe Source
07.2014 - 06.2015
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associates - Medical Billing And Coding
Ultimate Medical Academy
2019
Skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Cash handling
- Flexible schedule
- Team motivation
- Multitasking Abilities
- Organizational skills
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Moffitt Cancer Center Gift Shop
11.2023 - Current
Store Manager
Habitat for Humanity
09.2017 - 09.2023
Cashier/Customer Service
Fry's Electronics
11.2015 - 06.2017
Cashier
Payless Shoe Source
07.2014 - 06.2015
Associates - Medical Billing And Coding
Ultimate Medical Academy