Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Maria Leon

Riverside,CA

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Sams Club. Skilled in counterfeiting detection and exceptional communication, adept at resolving conflicts and fostering a positive work environment. Implemented strategies that significantly reduced employee turnover, demonstrating a strong ability to meet organizational goals through effective teamwork and problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cashier\Supervisor

Sams Club
11.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.

Eye Technician\ Biller

Dr Charles Jansen O.D
08.2010 - 08.2022
  • Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
  • Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
  • Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
  • Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
  • Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
  • Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
  • Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.

Cashier\ Produce Supervisor

Smart & Final
06.2004 - 05.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Greeted customers entering store and responded promptly to customer needs.

Education

No Degree -

Nathaniel Narbonne High School
Los Angeles
06.2007

Skills

Counterfeit Detection

Cashiering

Customer Service

Packaging

Communication Skills

Shift Management

Retinal Imagining

Certification

  • Dental Assistant from Southern California Regional Occupational Center

Languages

Spanish
Full Professional

Accomplishments

Employee of The Month at Sam's Club in January of 2023

Timeline

Cashier\Supervisor

Sams Club
11.2022 - Current

Eye Technician\ Biller

Dr Charles Jansen O.D
08.2010 - 08.2022

Cashier\ Produce Supervisor

Smart & Final
06.2004 - 05.2011

No Degree -

Nathaniel Narbonne High School

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Maria Leon