Maria Leon
Dion's
Albuquerque
1
Certification
7
years of professional experience
Results-driven customer service professional with over 5 years of experience in fast-paced restaurant environments. Expertise in team leadership, training, inventory management, and cash handling. Committed to enhancing customer experiences through effective communication and problem-solving, seeking to leverage skills in a Receptionist position within a veterinary office.
Work History
Head Opener
3 Years 7 Months- Managed daily opening operations, including inventory counts and product ordering, to maintain adequate stock levels while minimizing excess.
- Utilized Microsoft systems to place product orders and monitored inventory levels in alignment with store volume and projected needs.
- Reduced food costs by approximately $3,000 by accurately forecasting product needs and minimizing over-ordering and waste.
- Trained employees on opening procedures, inventory counts, ordering, and preparation.
- Trained employees on efficient opening procedures, inventory counts, and product ordering to enhance operational consistency.
- Communicated with vendors regarding missing or incorrect products.
- Provided customer service, processed orders, and supported daily operations.
- Maintained a clean, organized, and efficient work environment.
Crew member/Supervisor training
1 Year 2 Months- Prepared high-quality food items and ensured a clean, organized kitchen and dining area.
- Assisted with opening and closing procedures, including food prep, cleaning, and inventory management.
- Promoted to supervisor in training by demonstrating strong leadership, reliability, and a positive attitude.
- Assisted manager in training new staff and ensuring operational efficiency.
Cashier/Supervisor
2 Years 4 Months- Provided friendly and efficient service to in-store, phone, and online customers while resolving conflicts and ensuring satisfaction.
- Supervised team members during busy shifts and trained new employees on store procedures and customer service standards.
- Managed daily inventory counts, monitored stock levels, and placed orders to ensure accurate inventory and reduce shortages.
- Balanced cash drawers, handled customer payments, and maintained accurate records.
- Supported the team during high-volume periods to maintain smooth operations and excellent customer service.
Education
High school Diploma
Skills
Inventory Management
Financial Reporting
POS Systems
Customer service
Cash Handling
Team leadership
Customer Communication
Microsoft Office
Time Management
Organization
Multitasking
Conflict Resolution
Phone Etiquette
Certification
Food handler certified
Timeline
Head Opener
Dion's
01.2023 - CurrentRead More
Crew member/Supervisor training
Uptown Saggios
11.2021 - 01.2023Read More
Cashier/Supervisor
Boston Market
08.2019 - 12.2021Read More
Eacademy High school
High school Diploma
Read More