Blackjack Dealer
11 Years 4 MonthsViejas Casino & Resort | 02.2001 - 06.2012
- Welcomed customers to blackjack table.
- Explained game and casino rules to guests.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Dealt various casino games , juggling multiple hands over shifts and many patron’s nightly.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gaming Change Person
3 Years 7 MonthsViejas Casino & Resort | 07.1997 - 02.2001
- Counted and verified cash amounts at shift and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Identified slot machine issues, completing basic repairs and communicating with slot tech personnel to schedule more extensive repair work.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Balance daily financial records by reconciling transaction summaries.
Cashier
3 MonthsRodeos Meat Market | 02.1997 - 05.1997
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front -end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
Table Games Dealer
8 MonthsHarrahs Ak-chin Casino and Resort | 10.2022 - 06.2023
- Dealt various table games, ensuring compliance with casino regulations and enhancing player experience.
- Managed game flow and maintained accurate chip counts to support seamless operations at gaming tables.
- Monitored player behavior for responsible gaming practices, intervening when necessary to promote a safe environment.
- Resolved disputes between players and staff swiftly while maintaining professionalism to ensure positive outcomes.
- Provided exceptional customer service by engaging players, answering inquiries, and promoting a welcoming atmosphere.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Gaming Bank Sitter
5 MonthsViejas Casino & Resort | 07.1996 - 12.1996
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Welcomed customers to blackjack table.
- Demonstrated self-reliance by meeting and exceeding workflow workflow needs.