Maria Lizarraga
Las Vegas,NV
Summary
Results-oriented HR specialist with extensive experience in recruitment, onboarding, and comprehensive HR management. Skilled at building strong relationships and providing exceptional support to a diverse workforce. Deep knowledge of employment laws and regulations, with a proven ability to manage multiple priorities efficiently. Expertise in records management, Microsoft Office, and providing administrative and customer service support.
A collaborative leader with a focus on enhancing organizational success through strategic HR practices. Strong track record in program planning, project management, executive presentations, performance management, conflict resolution, career development, training facilitation, and employee engagement. Adept at driving employee retention and fostering a positive, high-performance culture. Passionate about creating meaningful, impactful career experiences while partnering across all levels to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
HR Executive Assistant
Sol-Up
Las Vegas, NV
03.2024 - Current
- Managed new hire onboarding and orientation processes to ensure a smooth transition and integration into the company.
- Coordinated and optimized employee benefits enrollment for health insurance, retirement plans, and other programs, increasing benefits participation rates by 15%, and improving overall employee satisfaction.
- Responded to and resolved unemployment claims with high accuracy, ensuring timely and compliant processing that reduced claim disputes by 20%.
- Delivered organized and efficient administrative support to C-suite, HR, senior management, and external partners, including travel coordination.
- Resolved complex associate issues, contributing to improved team productivity, and streamlined issue resolution.
- Oversaw payroll operations, including processing payroll, ensuring accurate and timely compensation for employees.
- Planned and executed employee engagement events and activities to foster a positive workplace culture and enhance team morale.
HR Management assistant
CarMax
Las Vegas, NV
12.2021 - 03.2024
- Enhanced the applicant employment process by effectively partnering with the Talent Acquisition team to schedule interviews, coordinate background checks, and manage pre-hire drug screenings, leading to a 30% faster recruitment cycle and improved candidate experience.
- Coordinated and streamlined new associate orientation, ensuring 100% compliance with documentation requirements (e.g., I-9s, dispute resolution agreements), and achieving a 20% reduction in onboarding time through accurate and timely paperwork processing.
- Utilized advanced computer programs to generate and manage documents, reports, spreadsheets, and charts, significantly increasing operational efficiency and supporting business functions.
- Managed terminations and assisted in preparing performance reviews, enhancing processing accuracy, and ensuring timely execution of review schedules.
- Provided organized and proactive administrative support to the RVP, HR, senior management, and external partners, resolving complex associate issues, and boosting overall team productivity and issue resolution.
Supervisor
Victoria Secret
Las Vegas, NV
01.2016 - 12.2021
- Contributed to the successful recruitment, training, and development of high-performing associates, facilitating their career growth, and ensuring effective succession planning.
- Spearheaded the development of staff incentive programs in collaboration with the management team, significantly boosting motivation, fostering teamwork, and recognizing top performers.
- Played a key role in supporting the Store Manager to drive sales and uphold exceptional standards of guest service, contributing to increased customer satisfaction and repeat business.
- Built a strong rapport with customers, gained their trust, provided accurate information, and effectively promoted products, leading to enhanced customer loyalty and increased sales.
- Successfully managed inventory control to consistently meet or exceed goals, and rigorously enforced cash handling and loss prevention policies, ensuring operational integrity and minimizing losses.
Store Manager
Rainbow USA INC
Las Vegas, NV
01.2012 - 01.2016
- Analyzed sales data and performance metrics to identify areas for improvement, leading to the implementation of process enhancements that significantly boosted sales performance.
- Trained and developed all managers and associates, conducted performance reviews, and wrote appraisals, resulting in increased managerial effectiveness and improved team performance.
- Maximized team and individual performance through targeted coaching and feedback, utilizing performance management processes to achieve measurable improvements in productivity and effectiveness.
- Evaluated and acted on customer feedback and complaints to identify service weaknesses, leading to improvements that enhanced overall customer satisfaction and loyalty.
- Addressed and resolved employee issues, implemented corrective actions, and managed terminations as needed, ensuring a positive and compliant work environment.
Store Manager
Susie's Deals
Las Vegas, NV
01.2010 - 01.2012
- Successfully trained and developed Associate and Assistant Managers, enhancing employee skills and performance directly or through management team members, leading to a stronger and more effective leadership team.
- Conducted interviews and hired prospective employees who aligned with team needs, improving workforce quality and filling key positions efficiently.
- Monitored and controlled daily operational budgets, including shrinkage and payroll, achieving cost efficiencies, and maintaining budgetary compliance.
- Collaborated with the District Manager to identify and nurture high-potential employees, facilitating their advancement along the Retail Field Career Ladder, and strengthening the leadership pipeline.
- Planned and designed store layouts and displays, enhancing visual appeal and functionality, which contributed to improved customer engagement and sales.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06.2009
Skills
- Communication Skills
- Organizational skills
- Interpersonal skills
- Attention to detail
- Problem-solving skills
- Knowledge of employment laws
- Recruitment and onboarding
- HR Software Proficiency
- Confidentiality
- Adaptability
- Team Collaboration
- Customer service-oriented
Languages
Spanish, Bilingual
References
References available upon request.
Timeline
HR Executive Assistant
Sol-Up
03.2024 - Current
HR Management assistant
CarMax
12.2021 - 03.2024
Supervisor
Victoria Secret
01.2016 - 12.2021
Store Manager
Rainbow USA INC
01.2012 - 01.2016
Store Manager
Susie's Deals
01.2010 - 01.2012
High School Diploma -
Rancho High School
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