Maria Lodge
Poughkeepsie,NY
Summary
Dynamic professional with a proven track record at Cardinal Hayes Home for Children, adept in behavior redirection and client support. Excelled in fostering customer satisfaction and engagement, enhancing team collaboration, and implementing effective time management strategies. Achieved significant improvements in client wellness and inventory management, demonstrating exceptional multitasking proficiency and empathy development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Cardinal Hayes Home for Children
03.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Host
Ruby Tuesday Restaurant
01.2020 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Associate
Hollister
11.2019 - 12.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Peer Mentor
Dutchess Community College
01.2018 - 05.2019
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
Associate
Forever 21
11.2018 - 12.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
Bachelor of Applied Arts And Science - Psychology
SUNY College At New Paltz
New Paltz, NY05-2025
Associate of Applied Science - Human Services
Dutchess Community College
Poughkeepsie, NY05-2019
High School Diploma -
Poughkeepie High School
Poughkeepsie, NY06-2017
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Attention to detail
- Active learning
- Empathy development
- Academic support
- Self-awareness
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Direct Support Professional
Cardinal Hayes Home for Children
03.2021 - Current
Host
Ruby Tuesday Restaurant
01.2020 - 05.2020
Associate
Hollister
11.2019 - 12.2019
Associate
Forever 21
11.2018 - 12.2018
Peer Mentor
Dutchess Community College
01.2018 - 05.2019
Bachelor of Applied Arts And Science - Psychology
SUNY College At New Paltz
Associate of Applied Science - Human Services
Dutchess Community College
High School Diploma -
Poughkeepie High School
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