Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Lopez

North Las Vegas,NV

Summary

Attentive Surgery Scheduler familiar with ICD-10 coding E-clinicals and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Surgery Scheduler

Empowered OB/GYN
04.2023 - Current
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.

Front Desk Receptionist/Medical Assistant

Sagebrush Health
04.2022 - 04.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.

Front Desk Receptionist

Concentra Urgent Care
10.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Lead Medical Assistant/Scribe

Dr. Nader Abdelsyed And Associates
08.2018 - 02.2021
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.

Medical Assistant

UNLV Medicine OB/GYN
03.2013 - 08.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Oriented and trained new staff on proper procedures and policies.

Education

Associate of Business Administration - Health Administration

Northwest Career College
Las Vegas, NV
11.2024

No Degree - Medical Assisting

United Education Institute
Huntington Park, CA
08.2005

High School Diploma -

Tri-Community Adult Education
Covina, CA
06.1996

Skills

  • HIPAA Compliance
  • Schedule Coordination
  • Correspondence Writing
  • EHR Systems Expertise
  • Verifying Insurance
  • Checking in Patients
  • Payment Collection
  • Following up With Patients
  • Data Entry Proficiency
  • Obtaining Authorizations
  • Office Administration
  • Patient Coordination
  • Critical Thinking
  • Procedure Knowledge
  • Attention to Detail
  • Professionalism
  • Empathy and Compassion
  • Multitasking Abilities
  • Medical Terminology
  • Teamwork Orientation

Certification

IV-Therapy Certification- October 2023 to present

BLS-10/1/22 to 10/2024


Languages

Spanish
Professional Working
English
Full Professional

Timeline

Surgery Scheduler

Empowered OB/GYN
04.2023 - Current

Front Desk Receptionist/Medical Assistant

Sagebrush Health
04.2022 - 04.2023

Front Desk Receptionist

Concentra Urgent Care
10.2021 - 04.2022

Lead Medical Assistant/Scribe

Dr. Nader Abdelsyed And Associates
08.2018 - 02.2021

Medical Assistant

UNLV Medicine OB/GYN
03.2013 - 08.2018

Associate of Business Administration - Health Administration

Northwest Career College

No Degree - Medical Assisting

United Education Institute

High School Diploma -

Tri-Community Adult Education

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Maria Lopez