Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawna Fancher

Hebron,KY

Summary

Healthcare professional specializing in surgery scheduling and operational efficiency. Expertise in managing complex schedules and coordinating with medical teams to enhance patient satisfaction. Recognized for strong organizational skills and adaptability in fast-paced healthcare environments.

Overview

40
40
years of professional experience

Work History

Surgery Scheduler

The Urology Group P.C
03.2020 - Current
  • Instruct patients on pre-surgery requirements, including fasting protocols and medication adjustments, leading to fewer day-of-procedure complications.
  • Prioritize cases requiring immediate action while maintaining balance with routine surgery demands.
  • Arrange pre-operative and post-operative appointments for surgical patients.
  • Ensure compliance with HIPAA guidelines to protect patient data.
  • Manage unexpected schedule adjustments to maintain workflow efficiency.
  • Ensure accuracy in updating operating room calendars with daily schedules.
  • Strengthened patient trust through clear communication of surgical techniques.

Binning and Picking Support Specialist

Toyota Motor Sales Inc.
04.2001 - 07.2017
  • Determined measurements and categories to ensure precise arrangement.
  • Enhanced team output by adopting a paperless picking process.
  • Optimized issue resolution by implementing effective problem-solving strategies.
  • Enhanced warehouse space utilization, leading to improved organization.
  • Demonstrated versatility by assisting in multiple warehouse roles as required.

Anesthesiologist Billing Representative

Comprehensive Medical Management
05.1999 - 04.2001
  • Resolved claim issues captured in TES/CLAIMS edits and the clearing house.
  • Maintained updated knowledge of coding requirements, through continuing education.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.

Medical Billing Specialist

St. Elizabeth Healthcare
11.1989 - 05.1999
  • Maintained Strict Confidentiality.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Licensing Application Clerk

New York Life Insurance Company
08.1987 - 11.1989
  • Promptly responded to inquiries and requests from agents.
  • Researched and updated all required materials needed to obtain license in a timely manner.

Policy Change Clerk

Western & Southern Life
06.1985 - 08.1987
  • Executed all policy revisions in a timely and accurate manner.
  • Responded to all customer inquiries thoroughly and professionally.
  • Provided quality clerical support through data entry, document management and email correspondence,

Education

High School Diploma - undefined

Dayton High School
Dayton, KY

Skills

  • MS Windows proficient
  • 75 WPM typing speed
  • Workload planning
  • HIPAA Compliance
  • Schedule coordination
  • Medical terminology
  • Epic systems
  • HIPAA compliance
  • Patient relations
  • Calendar management
  • EMR updating
  • Procedure scheduling

Accomplishments

  • Developed Paperless Pick System. Reduced costs by $259,000.
  • Selected for Joint Commission Surveys.
  • Medical Terminology Certificate
  • Implemented numerological system for daily overtime requirements.

Timeline

Surgery Scheduler

The Urology Group P.C
03.2020 - Current

Binning and Picking Support Specialist

Toyota Motor Sales Inc.
04.2001 - 07.2017

Anesthesiologist Billing Representative

Comprehensive Medical Management
05.1999 - 04.2001

Medical Billing Specialist

St. Elizabeth Healthcare
11.1989 - 05.1999

Licensing Application Clerk

New York Life Insurance Company
08.1987 - 11.1989

Policy Change Clerk

Western & Southern Life
06.1985 - 08.1987

High School Diploma - undefined

Dayton High School

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