Annie Schneck
Poughkeepsie,NY
Summary
I am an exceptional professional with over ten years of customer/Patient care experience who addresses inquiries and resolves problems as they arise. I am looking for busy, complex work in any field that will benefit from my skills.
Overview
13
13
years of professional experience
Work History
Centralized Medical Scheduler
Health-Quest Now A Part Of Nuvance Health
Lagrangeville, NY
05.2019 - Current
- Handle 70 plus calls on a daily basis to schedule outpatient radiology, lab draw and Covid-19 screenings While adhering to safety precautions.
- Work efficiently in a demanding, team oriented and fast paced environment while handling diverse patients and utilizing exceptional listening skills when working under pressure.
- Maintain a high degree of self-motivation and the ability to work independently without supervision while providing professional customer service by obtaining insurance information, exam to be scheduled for pre-registration, financial clearance and prep for check in process.
Medical Receptionist
Premier Medical Group
Poughkeepsie, NY
01.2019 - 05.2019
- Greeted and directed all patients within the practice.
- Obtained patient demographics and verified insurance information at each visit.
- Scanned pertinent patient information into EMR.
- Ensured that patients completed and signed HIPAA information into EMR.
- Scheduled any necessary appointments for the patient.
- Identified and resolved minor patient billing complaints and discrepancies.
Patient Service Representative
Health-Quest Medical Practice Medical Oncology
Poughkeepsie, NY
09.2017 - 09.2018
- Performed clerical duties such as word processing, data entry, answering phones and filing.
- Obtained information about patient's medical history, drug history, complaints and allergies.
- Maintained accurate records of patient care, conditions, progress and concerns.
- Answered a high volume of phone calls and email inquiries.
- Obtained all medical records for new patient consultations and processed incoming and outgoing referrals.
Administration Supervisor
Lowe’s Home Improvement
Lloyd NY, NY
04.2013 - 12.2017
- Handled daily heavy food of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Earned management's trust by serving as a key holder and responsibly opening and closing the store.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Managed work flow to exceed quality service goals.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Front Desk Manager
America’s Best Value Inn
New Paltz, NY
08.2016 - 09.2017
- Verified that personal and payment information on guest accounts were accurate and complete.
- Resolved service related problems in a timely manner.
- Processed 50 plus telephone and walk-in reservations per day.
- Reviewed account information and charges with guest during check out.
- Computed bills, collected payments and made changes for guests.
- Posted charges for rooms, food, liquor and telephone calls to ledgers manually and digitally.
Human Resources Manager
JC PENNEY
Poughkeepsie, NY
04.2011 - 04.2013
- Handled understaffing disputes, terminating of employees and administering disciplinary procedures.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Researched all payroll, COBRA, disability and FMLA issues.
- Supported Human Resources staff with monthly departmental meetings.
- Evaluated time cards for accuracy on the regular and overtime hours.
- Developed and facilitated all new hire orientations.
- Processed unemployment claims and acted as the company representative and unemployment hearings.
Education
Associate of Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NYSkills
- Accurate and detailed
- Good multitasking
- Articulate
- Employee training and development
- Excellent communication skills
- SkyTouch software knowledge
- Kronos
- ECW (eClinicalWorks)
- MedEnt
- Cerner
- Team building
- Hospitality background
- Records maintenance
- MS Windows proficient
REFERENCES
Nancy MarcoJohn
Paralegal
317 Lattintown Road
Marlboro NY, 12542
(845) 475-4124
nmarcojohn@aol.com
Susan Wisner
Centralized Medical Scheduler
1351 Route 55
Lagrangeville NY, 12540
(845)790-8855
susanwisner@nuvancehealth.org
kirs Gordon
Editor
8 Limeridge Road
Poughquag NY, 12570
(845) 392-5828
kirsorriegord@gmail.com
Timeline
Centralized Medical Scheduler
Health-Quest Now A Part Of Nuvance Health
05.2019 - Current
Medical Receptionist
Premier Medical Group
01.2019 - 05.2019
Patient Service Representative
Health-Quest Medical Practice Medical Oncology
09.2017 - 09.2018
Front Desk Manager
America’s Best Value Inn
08.2016 - 09.2017
Administration Supervisor
Lowe’s Home Improvement
04.2013 - 12.2017
Human Resources Manager
JC PENNEY
04.2011 - 04.2013
Associate of Science - Criminal Justice
Dutchess Community College