BRITTNEY CHISOLM
WILKES-BARRE,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Centralized Scheduler
Wilkes-Barre General Hospital
04.2025 - Current
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Scheduled patients for tests
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Medical Assistant
Geisinger Wyoming Valley Medical Center
10.2024 - 04.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
BEHAVIORAL HEALTH TECHNICIAN
Geisinger Behavioral Health
11.2023 - 06.2024
- Observe and Record Patient Behavior: Monitor patients in treatment: Regularly check on patients to ensure their safety and wellbeing
- Report any behavioral changes: Document any significant changes in behavior, mood, or physical condition and report them to the appropriate healthcare professionals
- Provide Emotional Support: Create supportive environments: Foster a positive and safe atmosphere for patients
- Encourage positive behaviors while discouraging negative ones: Use reinforcement techniques to promote healthy behaviors and discourage harmful ones
- Assist with Daily Activities: Help with self-care and personal hygiene: Assist patients with tasks such as bathing, dressing, grooming, and other personal care activities
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Maintain patient records: Keep accurate and up-to-date records of patient information, treatment plans, and progress notes
- Crisis Intervention: Be skilled in de-escalation and crisis intervention: Use techniques to calm patients during crises and prevent harm to themselves or others
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
APPOINTMENT CLERK
Old Dominion Freight line
05.2022 - 09.2023
- Enter and schedule appointments in the AS400 system data database in a timely manner
- Utilized AS400 system to efficiently schedule appointments, optimizing workflow and reducing errors in data entry
- Worked closely with customers to accurately complete bills of lading, improving freight labeling processes and minimizing shipment delays
- Responded to customer inquiries via email, providing timely updates on shipment status and achieving a high rate of customer satisfaction
- Managed incoming and outgoing calls, meticulously scheduling pickups and deliveries to maintain operational efficiency
- Coordinated logistics and optimized schedules, enhancing operational efficiency and reducing scheduling conflicts
- Conducted detailed analysis of appointment scheduling patterns, identifying opportunities for process improvements
INVENTORY CONTROL CLERK
NFI Industries
06.2018 - 03.2022
PRO SERVICES CASHIER
Lowes
12.2011 - 06.2018
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, Arizona06-2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Arts And Technology M.L.K
New York City, NY06-2006
Skills
- Communication Skills
- Detailed Oriented
- Reliable team player
- Self-Directed
- Customer service
- Multitasking
- Patient care coordination
- Medical terminology
- HIPAA compliance
- Compassionate
- Professionalism and ethics
- Vital sign monitoring
Additional Information - Highlights
- Strong Communication Skills
- Detailed Oriented
- Computer Skills
- Work Ethic
- Team work
- Updating inventory counts and maintaining inventory records to share with management and other stakeholders in the business.
- Coordinated with cross-functional teams to maintain optimal inventory levels, ensuring 98% fulfillment rate.
- Executed precise cycle counts and reconciliations, maintaining inventory records with 99% accuracy.
- Trained new employees on company customer service policies and service level standards.
- Enhanced product knowledge among the team, boosting sales of featured items by 10%.
- Guided customers to the best product choices, enhancing their satisfaction and boosting repeat business.
- Informed customers about ongoing sales and promotions, contributing to an engaging and informed shopping experience.
- Coordinated with the inventory team to ensure product availability, improving stock accuracy and customer experience.
Timeline
Centralized Scheduler
Wilkes-Barre General Hospital
04.2025 - Current
Medical Assistant
Geisinger Wyoming Valley Medical Center
10.2024 - 04.2025
BEHAVIORAL HEALTH TECHNICIAN
Geisinger Behavioral Health
11.2023 - 06.2024
APPOINTMENT CLERK
Old Dominion Freight line
05.2022 - 09.2023
INVENTORY CONTROL CLERK
NFI Industries
06.2018 - 03.2022
PRO SERVICES CASHIER
Lowes
12.2011 - 06.2018
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Arts And Technology M.L.K