Christina Force CPC-A
West Virginia University Medicine
Charlotte,NC
1
Certification
12
years of professional experience
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Centralized Scheduler
5 Years 5 Months- Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date
- Schedules and registers patients based on scheduling guidelines and medical appropriateness within the appropriate clinic
- Obtaining and verifying patient demographics and insurance coverage, ensuring accuracy in the EHR system
- Responds to all patient communication in a timely manner.
- Cooperatively interacts with the health care team to support and contribute to the shared group goals
- Communicate perceived problem/issues to Supervisor or Manager
- Escalates any immediate needs to the appropriate area of responsibility
Store Manager
5 Years- Personally selected for promotion to deliver exceptional expertise and value within a struggling retail store.
- Collaborated with Store Managers and District Managers to establish best practices and documented procedures.
- Increased averages dollars per transaction by 9%, sales by 3%, and decreased shrinkage by 2% within the first year.
- Planned and implemented seasonal displays to meet company standards and deadlines while minimizing payroll costs.
- Build lasting relationships with customers to ensure repeat business.
- Performed general management tasks such as scheduling, interviewing, hiring, performance appraising, planning, and directing work activity.
Assistant Store Manager
1 Year 6 Months- Assisted Manager in daily operations of store; ordering, entering daily sales in the ledger, checking emails, and gathering data for meetings with other Store Managers and District Manager
- Maintained high customer satisfaction by ensuring all customer expectations were met and resolved any complaints.
- Maintained compliance with Company policies and procedures.
- Trained and mentored team members on both company standards and new product lines.
Key Holder
3 Months- Provided daily customer service functions and performed store opening and closing procedures. Consistently exceeded sales goals established by the District Manager.
Education
Completion - Outpatient Medical Coding and Billing
Bachelor of Arts - Liberal Studies
Skills
Epic System
Medical Terminology
Communication Skills
Time Management
HIPPA Compliance
Team Collaboration
Conflict Resolution
Critical Thinking
Attention to Detail
Patient Scheduling
Certification
- Certified Professional Coder (CPC - A)
- AAPC Member # 02388261
Timeline
Centralized Scheduler
West Virginia University Medicine
04.2021 - CurrentRead More
Store Manager
Hallmark Cards
02.2016 - 02.2021Read More
Assistant Store Manager
Hallmark Cards
08.2014 - 02.2016Read More
Key Holder
Hallmark Cards
05.2014 - 08.2014Read More
Piedmont Community College
Completion from Outpatient Medical Coding and Billing
Read More
California State University
Bachelor of Arts from Liberal Studies
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