Calley Schmidt
Elk River,MN
Summary
Accustomed to juggling different tasks and wearing multiple hats in a medical facility setting. Effective and knowledgeable in Epic software. Engaging and caring personality. Seeking a similar position with a company in the Elk River area or working remotely from home.
Overview
12
12
years of professional experience
Work History
Centralized Scheduler
Fairview
11.2020 - Current
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
Patient Concierge
University of Minnesota Health Clinics and Surgery Center
03.2016 - 07.2019
- Greet and welcome all guests with a smile.
- Remedy issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explain policies and procedures to patients to ensure they are thoroughly informed.
- Schedule Laboratory and Imaging appointments.
- Review and verify that personal and insurance information in patient charts is accurate and complete.
- Work collaboratively with staff members across clinics, departments, and the University Campus.
- Report maintenance, house keeping and urgent medical problems to the appropriate personnel.
Administrative Services Coordinator (Temp)
University of Minnesota Health Clinics and Surgery Center
02.2016 - 03.2016
- Support area communications by contacting or e-mailing appropriate groups to coordinate day-to-day operations.
- Handle sensitive and confidential information with discretion.
- Complete all daily tasks and special assignments with an efficient and quality-driven approach.
- Communicate proactively with the supervisor and immediately brought issues to their attention.
- Answer call center phones with extensive knowledge of building operations.
Shift Manager
R Taco Maple Grove
01.2014 - 02.2016
- Train and mentor new employees.
- Adhere to company standards and compliance requirements for operations and cleanliness of all areas.
- Keep employees operating productively and working on task to meet business and customer needs.
- Monitor cash drawers in multiple checkout stations to ensure adequate cash supply.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
Crew Member
Pizza Hut
10.2012 - 01.2014
- Ensure cleanliness of the restaurant and that surfaces were properly sanitized.
- Adhere to company safety standards, including food quality and sanitation procedures.
- Cashiering and Point of Sale (POS) system procedures.
- Maintained an atmosphere of enthusiastic customer service.
- Answered and managed incoming and outgoing calls with customers.
- Multi-task and prioritize duties.
Education
High School Diploma -
Maple Grove Senior High
Maple Grove, MN2015
Skills
- Exceptional customer service
- Excellent communication skills
- Flexible
- Accurate and detailed
- Works well under pressure
- Relationship building
- Knowledge of Epic
- Training and development
- Excellent planner and coordinator
- Articulate and well-spoken
- Personable
- Social media and Mychart knowledge
- HIPAA compliance
Timeline
Centralized Scheduler
Fairview
11.2020 - Current
Patient Concierge
University of Minnesota Health Clinics and Surgery Center
03.2016 - 07.2019
Administrative Services Coordinator (Temp)
University of Minnesota Health Clinics and Surgery Center
02.2016 - 03.2016
Shift Manager
R Taco Maple Grove
01.2014 - 02.2016
Crew Member
Pizza Hut
10.2012 - 01.2014
High School Diploma -
Maple Grove Senior High
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