Quawnea Cates
Sardis,GA
Summary
Talented Customer Service representative with a background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive worker.
Overview
12
12
years of professional experience
Work History
Centralized Scheduler
Wellstar MCG
05.2024 - Current
- Collaborates with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Successfully schedules patient appointments and place reminder calls to deliver exceptional customer
service. - Verifies insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintains accurate patient records for proper tracking of patient history and treatment.
- Follow up with patients to reschedule missed appointments.
- Maintains confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinates referrals through insurance and other medical specialists and documented details in
patient charts.
Office Assistant
Mobley's Angels PCH
04.2014 - Current
- Manages the schedules, calendars and daily mail
- Email, fax & scan client paperwork
- Schedule travel arrangements and accommodations for clients
- Handle confidential information and documents with discretion and maintain their proper organization
Security Officer
Allied Universal
10.2019 - 08.2023
- Guard facility entrances and performs escorts and protected area access control to screen personnel, visitors, and employees
- Inspects inventories, vehicles, maintains physical control of keys, tools, and related equipment
- Promotes a culture of safety awareness to include emergency response
- Maintains familiarity with all aspects of site operations, USA policies, Site Standing/Post Orders, training, and maintenance
- Utilizes technological tools/computers to prepare and maintain routine daily logs, standardized reports, and documentation
- Monitors and reports irregularities, such as security breaches, facility's and safety hazards, accidents, and emergency situations
- Patrols assigned areas to ensure personnel, buildings and equipment are secure
Collection Agent
Contract Callers Inc
06.2016 - 10.2019
- Updates account statuses and the contingency database
- Thinks outside of the box to negotiate the best possible arrangement
- Makes outbound calls to customers informing them of their delinquent account
- Exceeds monthly goals by managing the daily call volume and providing effective resolutions
- Treats customers with respect, empathizes with their situation and identifies win-win outcomes for both the customers and clients
Customer Service Representative
Convergent
09.2013 - 06.2016
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concern
- Answered constant flow of customer calls with minimal wait times
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Handled 80+ calls per day to address customer inquiries & concerns
- Quickly learned new skills & applied them to daily tasks, improving efficiency and productivity
Education
Diploma -
Burke County High School
Waynesboro, GA05.2013
Skills
- Efficient and Detail-Oriented
- Call Center
- Verbal and Written Communication
- Inbound/Outbound Calls
- Customer Data Confidentiality
- Data entry
- Calm and Professional Under Pressure
- Customer Service
- Multitasking and Prioritization
- Call Documentation
- Microsoft Office Suite
- HIPAA Guidelines & Compliance
- Epic software system
Timeline
Centralized Scheduler
Wellstar MCG
05.2024 - Current
Security Officer
Allied Universal
10.2019 - 08.2023
Collection Agent
Contract Callers Inc
06.2016 - 10.2019
Office Assistant
Mobley's Angels PCH
04.2014 - Current
Customer Service Representative
Convergent
09.2013 - 06.2016
Diploma -
Burke County High School