Maria Lopez
Chicago,IL
Summary
Goal-oriented loan servicing with a strong work ethic willing and able to provide organized detail oriented,accurate,quality results over 5 years of diverse experience, including lead loan servicing representative,team leader,cash handling,customer service, call center environment as well as collection calls.
Overview
8
8
years of professional experience
Work History
Loan Coordinator/ Loan Specialist
Regional Finance
02.2022 - Current
- Assist with front desk,greeting customers and answering any questions they might have.
- Maintained strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Verifying documentation sent by borrowers ensuring authenticity and keeping records of all titles.
- Monitor cash intake and deposit records, transport money and deposit to and from bank.
- Manage a portfolio of personal loans, title loans, monitoring repayments progress and proactively addressing delinquency.
- Performed risk analysis for each application, minimizing potential losses from defaulted loans.
- Reduce delinquency rates by implementing effective collection strategies and providing financial counseling to borrowers.
Assistant Manager
PLS Loan Store
02.2017 - 07.2021
- Greeted customers upon entrance and handled all cash and credit transactions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Verify active accounts making sure loan documentation are withing regulations and guidelines.
- Answering calls in a friendly and courteous manner, providing information on additional products and helping customers with any questions regarding their accounts.
Education
Patient Care Tech - CNA, EKG and Phlebotomy certified
Chicago Community Learning Center
Chicago, IL07.2016
General High School Diploma -
Kelvin Park High School
Chicago, IL06.2014
Skills
- Experience in banking and cash management
- Great customer service and interpersonal skills
- Financial management
- Business administration
- Computer skills,multitasking skills,organization and time management skills
- Ability to follow instructions accurately efficiently working both individually or as part of a team
- Diverse cultural sensitive
References
- Mr. Shanon, Coordinator, 4753 N. Broadway, Suite 602, Chicago, IL, 60640, 773-506-1503
- Anthony Capetan, Counselor, 3948 W. 26th Street, Suite 213, Chicago, IL, 60623, 773-542-9030
- Oscar Smith, Counselor, 3948 W. 26th Street, Suite 213, Chicago, IL, 60623, 773-542-9030
Timeline
Loan Coordinator/ Loan Specialist
Regional Finance
02.2022 - Current
Assistant Manager
PLS Loan Store
02.2017 - 07.2021
General High School Diploma -
Kelvin Park High School
Patient Care Tech - CNA, EKG and Phlebotomy certified
Chicago Community Learning Center
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