Maria Lopez
Burbank,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Returns Clerk Supervisor
Hinda Hincentives
Chicago, IL
01.2016 - Current
- Received, inspected and processed returned items from customers.
- Verified accuracy of returns to ensure conformity with company policies.
- Assisted in preparing return authorization documents for customer records.
- Stablished a system with vendors to assure the replacement and/or credit of damaged or defective items.
- Maintained accurate inventory records of returned goods.
- Communicated with customers regarding the status of their returns and refunds when applicable.
- Collaborated closely with other departments such as accounting, sales, and logistics teams in order to provide efficient solutions for customers' queries.
Server
Pachinos
Chicago, IL
05.2021 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Business Owner
Refugios Trucking
Burbank, IL
11.2020 - 08.2022
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including drivers.
- Established a network of brokers assuring a work flow to keep the business going.
- Educated myself on dispatch services so I could assist drivers on getting loads and managing the operation to ensure a safe and fast delivery of loads.
- Managed payroll with the assistance of quick books.
- Monitored cash flow to ensure proper budgeting of resources.
Education
GED -
City Colleges of Chicago-Richard J Daley College
Chicago, IL11-2024
Skills
- Shipping procedures
- Workplace Safety
- Microsoft Office
- Warehouse Operations
- Shipping and receiving
- Customer Service
- Account Management
- Service Upselling
- Calm and Professional Under Pressure
- Spanish Fluency
Timeline
Server
Pachinos
05.2021 - 03.2024
Business Owner
Refugios Trucking
11.2020 - 08.2022
Returns Clerk Supervisor
Hinda Hincentives
01.2016 - Current
GED -
City Colleges of Chicago-Richard J Daley College